Case Manager (CCACS Brookside)

Los Angeles Regional Reentry Partnership; Richmond (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Contra Costa Health Services, through the Contra Costa Adult Continuum of Services (CCACS), seeks a housing case manager to support homeless adults with assessments, benefits enrollment, and service coordination. You will collaborate with Housing Specialists, Income Specialists, and Behavioral Health teams to help clients obtain identification, navigate programs, and build independent living skills.

The role requires organizing case files in HMIS, meeting weekly with clients, and participating

Qualifications

• AA/AS degree in public health or related field required; BA/BS preferred.
• One year of full-time housing case management or equivalent in a social services or mental health setting serving homeless persons, OR three years experience with a high school diploma or GED.

Responsibilities

• Maintain a caseload and conduct Needs Assessment interviews (psychosocial, health, housing, income, AOD, legal).
• Meet clients weekly to develop and monitor case/life/treatment plans.
• Assist clients in obtaining identification and benefits (Medi-Cal, SSI, GA, CalFresh) at entry.
• Coordinate referrals to Housing, Income, Mental Health, and other services.
• Educate clients on daily living skills to improve self-sufficiency and build rapport.
• Update HMIS records and submit forms within 24 hours of service.
• Attend required meetings and trainings.
• Complete Intake for new clients and assist in income planning and job resources.

Skills

Caseload management

Needs assessment interviews

Communication skills

Bilingual Spanish

Motivational Interviewing

Trauma-Informed Care

Harm Reduction

Organization

Education

AA/AS in Public Health or related field

BA/BS preferred

Tools

HMIS

Job description

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless ).

ESSENTIAL FUNCTIONS

• Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
• Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
• Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
• Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
• Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
• Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
• Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
• Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
• Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
• Regularly report and coordinate client progress during multi-disciplinary team case conference.
• Attend all required meetings, trainings, and case conferences.
• Submit reports to the Program Manager as required.
• Other duties as assigned.
• Meet with clients based on referral from Case Manager (General) and assist in obtaining/ increasing income by assisting application process for General Assistance, SSI, SSDI, SSA; OR earned income through employment.
• Conduct and complete Income Plans.
• Conduct outreach in the community to identify, build, and strengthen relationships with employment resources.
• Refer clients to appropriate resources regarding education and employment.
• Educate clients on budgeting and financial management in a one-on-one as well as workshop capacity.
• Collaborate with Housing Specialist and Case Managers regarding clients’ individualized case plan as it relates to financial stability.
• Update client files with associated documentation such as Income Plan, Financial Counseling Records; as well as regularly updating Referral Tracking Log, etc.
• Complete Intake process for new clients in daily rotation with shelter staff.
• Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
• Attend required meetings and trainings.

JOB QUALIFICATIONS

• Possesses effective communication skills and the ability to work independently and cooperatively.
• Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
• Have a good knowledge of community and support service resources for special needs populations.
• Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.
• Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
• Ability to work in fast-paced and high-stress environments
• A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
• Ability to work with diverse populations.
• Ability to communicate clearly, both in verbal and written forms.
• Ability to be supportive and provide guidance in a non-judgmental manner.

Education/Experience

• Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.
  • BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred.
• Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR
  • Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND High School Diploma or GED.

Certificates/Licenses/Clearances

• Must have a valid California driver's license and clean DMV record
• Required to participate in the DMV Pull Notice Program
• Be fingerprinted and pass a criminal background check

Other Skills, Knowledge, and Abilities

• Desired Qualifications:
  • Bilingual, bicultural in Spanish.
  • Lived experience of homelessness and/or accessing behavioral health services.
  • Previous experience or training in street outreach and clinical case management.
  • Knowledge of Contra Costa County and community resources.
  • Knowledge of the Contra Costa emergency provider network.
  • Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Occasionally

Sit: Frequently

Handling / Fingerin​g: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 50 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, field work within Contra Costa County, frequently walking on uneven ground for long distances.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Travel Required

Yes . 10% local travel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.