Case Manager (Employment Specialist)

ServiceSource Inc; Oakton (VA); Hybrid; USD 54,900 - 67,100; Full time

Benefits offered by this job

Hybrid schedule

40-hour work week

Two-year contract funding

Job summary

ServiceSource Inc. in Oakton, VA is seeking a Case Manager (Employment Specialist) to help individuals and families move toward self-sufficiency by linking them to employment opportunities, training resources, and wraparound supports.

The role is hybrid with up to 40 hours per week and a two-year funded contract. You will build relationships with employers and community partners, develop person-centered plans, and coordinate housing stabilization and related services to enable long-term

Qualifications

• Bachelor’s degree preferred.
• Associate degree in Psychology, Human Services, or related field with 1 year of relevant experience OR high school diploma/GED with 3+ years of human services experience.
• Minimum 1 year of supported employment experience, including job development, job coaching, vocational support, or workforce services.

Responsibilities

• Provide individualized, community-based employment and case management services to MTW households, including regular participant contact, ongoing engagement, progress monitoring, and support toward self-sufficiency goals.
• Complete comprehensive assessments and develop, implement, and update person-centered service plans addressing strengths, needs, employment objectives, housing stability, and independence.
• Deliver employment-related supports, including career exploration, employer outreach, interview preparation, onboarding, and follow-along services to promote job placement and retention.
• Coordinate housing stabilization supports and facilitate referrals and warm handoffs to training, benefits, childcare, transportation, housing, education, employment, and other resources.
• Collaborate with FCRHA staff, ServiceSource teams, community providers, and stakeholders to ensure coordinated service delivery and accurate documentation.

Skills

Case management

Employment services

Community outreach

Housing stabilization

Collaboration

Documentation

Education

Bachelor's degree preferred

Associate degree in Psychology or related field (1 year experience) or high school diploma/GED with 3+ years experience

Tools

Microsoft Office

CRM systems

Job description

Help Families Build Careers, Increase Income, and Achieve Independence $61,000 annual salary Oakton, VA + community-based work throughout Fairfax County Hybrid schedule Flexible work hours based on participant needs (up to 40 hours/week) As a Case Manager (Employment Specialist), you'll help individuals and families move toward long-term self-sufficiency by connecting them with employment opportunities, career pathways, training resources, and the support services needed to succeed. You'll work directly with participants to identify strengths, overcome barriers, develop career goals, and secure meaningful employment while coordinating housing stabilization and wraparound supports.

In this role, you will:

• Provide individualized employment-focused case management and ongoing participant support
• Assist with career exploration, job search activities, interview preparation, and onboarding
• Build relationships with local employers, training providers, and community partners
• Develop and update person-centered plans focused on employment, housing stability, and long-term independence
• Connect participants to resources such as childcare, transportation, benefits, education, and workforce development services

This role offers a high degree of flexibility, allowing you to adjust your schedule to meet the needs of your caseload. While some participant meetings may occasionally occur during evening or weekend hours, schedules are flexed throughout the week to maintain a standard 40-hour workweek. Additional Note: This position is funded through a two-year contract. ServiceSource is committed to exploring continued employment for staff should future funding or program needs evolve.

ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Case Managers play a critical role in the multi-year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long-term self-sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Primary Duties

\"Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be evaluated as part of the Annual Performance Review.\"

• Provide individualized, community-based employment and case management services to MTW households, including regular participant contact, ongoing engagement, progress monitoring, and support toward self-sufficiency goals.
• Complete comprehensive assessments and develop, implement, and update person-centered service plans that address participant strengths, support needs, employment objectives, housing stability, and long-term independence.
• Deliver employment-related supports, including career exploration, employer outreach, interview preparation, hiring and onboarding assistance, and follow-along services to promote job placement and retention.
• Coordinate housing stabilization supports and facilitate referrals and warm handoffs to training, benefits, childcare, transportation, housing, education, employment, and other community-based resources.
• Collaborate with FCRHA staff, ServiceSource teams, community providers, and other stakeholders to ensure coordinated service delivery and maintain accurate, timely documentation of services, referrals, participant progress, and outcomes.

Additional Responsibilities

• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits and other notable interactions.
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting FCRHA recipients, including the barriers they face.
• Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Director of Employment Services and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives.
• Perform other responsibilities as assigned.

Qualifications

Education, Experience, and Certification(s) Required

• Bachelor’s degree preferred.
• Associate degree in Psychology, Human Services, or a related field with 1 year of relevant experience serving vulnerable populations required OR high school diploma/GED with 3+ years of human services experience required.
• Minimum 1 year of supported employment experience, including job development, job coaching, vocational support, or workforce services preferred.
• Experience