Case Manager - Outreach

ServiceSource Inc; New Castle (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage for you and family (HC

Disability, Life, AD&D insurance

403(b) retirement plan with company匹配

Flexible Spending and Health Savings

Employee Assistance and Wellness 프로그램

Tuition Assistance

Generous paid time off

Job summary

ServiceSource Inc. seeks a Case Manager to support a multi‑year grant program helping disconnected youth and adults with disabilities move toward competitive employment with wrap‑around supports.

The role involves assessments, care planning, and coordinating referrals while partnering with education, workforce, and social services to address barriers and promote independence. A strong emphasis on collaboration and accuracy is required.

Qualifications

• Bachelor's degree in social work, psychology, or human services.
• Master's degree in social work, recreation therapy, counseling, or related field preferred.
• 2–5 years of experience working with individuals with disabilities, including transition-age youth and families.
• Background checks and other screenings required by regulations.

Responsibilities

• Conduct comprehensive assessments to identify support needs and set individualized family goals.
• Develop and update person-centered care plans aligned with employment goals.
• Link participants to community resources and assist with referrals and applications.
• Coordinate with employment development and TANF teams to ensure integrated support.
• Maintain progress notes, participate in team meetings, and track outcomes.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Detail orientation

Education

Bachelor's degree in social work / psychology / human services

Master's degree preferred

Tools

Microsoft Office

Job description

Job Summary

Case Managers play a critical role in the multi-year grant-funded program designed to transition disconnected youth and adults with disabilities into competitive, integrated employment using holistic family supports. As an integral part of the support team, the Case Manager works to move families toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, and navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support. This grant position is expected to end in early 2029.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Conduct comprehensive assessments to identify support needs and establish individualized and family goals, when applicable, for achieving self-sufficiency. Collaborate with team members such as employment development specialists, youth transition specialists, vocational rehabilitation counselors, TANF case managers, and school counselors to ensure coordinated support. Develop, implement, and regularly update person-centered plans tailored to each participant’s needs, ensuring ongoing alignment with their evolving circumstances and employment goals. Link participants to vital community resources, assist with locating appropriate services, and provide guidance on navigating complex systems to access those resources. Monitor support needs and address barriers to accessing services, proactively working with participants to overcome obstacles that hinder their pathway to employment and independence.

Additional Responsibilities

Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support. Regularly communicate and collaborate with state vocational rehabilitation counselors. Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports. Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families. Record participants’ progress including charting referrals, home visits and other notable interactions. Facilitate and participate in team meetings. Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs. Actively seek opportunities to enhance knowledge of systems supporting TANF recipients and disconnected youth, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families. Regularly meet with the Project Director, Project Evaluator, and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives. Other duties as assigned.

Qualifications: Education, Experience, and Certification(s)

Bachelor’s degree in social work, psychology, or human services required, master’s degree in social work, recreation therapy, counseling, or a related human services field preferred. A minimum of 2-5 years of experience working with individuals with disabilities, including transition-age youth, children, adults, and families, is required. Experience working with TANF participants and families receiving TANF support is preferred. A minimum of 2-5 years of experience in case management, care coordination, and the development and implementation of individualized plans is required. Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations. Valid state driver’s license (per state law) and/or access to reliable transportation for work-related travel required. Eligible drivers must maintain a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

Proficiency in Microsoft Office products. Strong verbal and written communication skills. Excellent organizational skills. Detail-oriented and able to carry out work with the highest levels of accuracy. Committed to social inclusion model and strengths-based approach. Knowledge of continuum of care and transition planning. Ability to establish and maintain positive working relationships with participant systems. Knowledge of public benefits (SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare, etc.) preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; reach with hands and arms; and talk, see, and hear. The employee may often or occasionally lift or move durable medical equipment, supplies, or groceries up to 50 pounds. The employee may often or occasionally aid participants with balance (i.e. provide an arm to keep steady) and aid with transferring to and from a wheelchair and/or vehicle. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. The ability to walk up and down flights of stairs is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet or moderate; however, loud noise may be encountered. Job duties may be required to be performed during inclement weather and during any degree of outdoor temperatures.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time‑off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.