Shift Supervisor-EIH Rue Ferrari Expansion(Grave Tues-Sat) (89160)

Paycom; San Jose (CA); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) with match

Paid time off (PTO) 15 days+ per year

Dental and vision coverage

Life and disability insurance

Job summary

HomeFirst is seeking an Experienced Shift Supervisor for the EIH Rue Ferrari site in San Jose, CA. This role oversees Resident Advocates, enforces site rules, and ensures service delivery standards in a 24/7 program focusing on Emergency Interim Housing for unhoused adults.

The Shift Supervisor will manage staffing, coordinate workshops, maintain documentation in HMIS, and collaborate with the Program Manager to meet program goals and safety requirements.

Qualifications

• AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services.
• Sensitivity to the needs of unhoused individuals.
• Experience working with unhoused population.
• Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders.

Responsibilities

• Direct Client Service: supervise care, safety and staff; ensure service delivery standards.
• Ensure staffing requirements per shift are met and incidents are documented; supervise staff.
• Oversee workshops and program activities, including scheduling and safety.
• Support with recruitment, training and supervision of staff; maintain HMIS documentation within 3 business days.
• Represent HomeFirst to volunteers, donors, outside agencies and the public.

Skills

Staff supervision

Unhoused population experience

Crisis de-escalation

Education

High School

AA degree or 2+ years higher ed

Job description

Job Details

Level: Experienced, Job Location: EIH Ferrari - San Jose, CA, Position Type: Full Time, Education Level: High School, Salary Range: $39.62 - $39.62Hourly, Travel Percentage: None, Job Shift: Graveyard, Job Category: Nonprofit - Social Services,

POSITION: Shift Supervisor-EIH Rue Ferrari Expansion

REPORTS TO: EIH Program Manager

PROGRAM/LOCATION: EIH Rue Ferrari, San Jose, CA

SHIFT: Day/Swing/Grave

TYPE: Non-Exempt, Full-time

Compensation: $39.62/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

PROGRAM SUMMARY

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH serves adults and is a referral-based only program with no drop-in services provided. The EIH site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

POSITION OVERVIEW

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

REPORTING RELATIONSHIPS

The position reports to the EIH Program Manager

PRIMARY RESPONSIBILITIES

Direct Client Service (90%)

• Works collaboratively with the Program Manager to ensure service delivery standards are met
• Responsible for the care, safety and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline including development of Corrective Action Plans
• Ensure incident reports are accurate and completed in a timely manner
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within 3 business days
• Provide supervision, job coaching and support for staff
• Meet with each member of staff individually on a regular basis
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
• Create cabin inspection schedule and follow up inspection schedule
• Support with treatment of participants property prior to Move-In
• Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after hours emergency work is completed
• Ensure cabin, facility, and perimeter checks are completed
• Ensure set-up and break-down for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to next shift Supervisor or Manager
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to employee handbook, exercising judgement and serving the best interests of the agency and community
• Maintain compliance with agency/EIH site policies and procedures
• Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
• Committed to treat each EIH guest with respect and dignity
• Demonstrated conflict resolution skills

General (10%)

• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and trainings
• Perform other general duties as assigned

BENEFITS

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

Qualifications: QUALIFICATIONs (YOU HAVE)

• AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
• Sensitivity to the needs of unhouses individuals
• Experience working with unhoused population
• Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders