Case Manager -Domestic Violence Programs

Urban Resource Institute (URI); New York (NY); On-site; USD 29,508 - 36,595; Full time

Job summary

Urban Resource Institute (URI) in New York, NY, is seeking a social services professional to support residents through intake, assessment, and ongoing counseling under supervision. The role focuses on facilitating treatment, securing housing and benefits, coordinating with community resources, and documenting casework while ensuring safety and client well-being.

Strong communication, crisis response, and collaboration with HRAs and Medicaid offices are essential, as is flexibility in scheduling

Qualifications

• 2 years of relevant training and experience, including experience with victims of domestic violence.
• 2 years crisis counseling experience preferred in a residential shelter for victims of domestic violence, with group counseling skills.
• Experience assessing vocational and educational needs and helping clients obtain Public Assistance and Medicaid.
• Knowledgeable and sensitive to domestic violence issues.
• Ability to deliver client services including communication, listening, case documentation and group counseling.
• Computer-literate with knowledge of Microsoft Office applications.
• Flexible schedule as needed.
• Excellent written and verbal skills.

Responsibilities

• Conduct intake interviews to assess and evaluate residents for admission.
• Engage residents in treatment through individual and group counseling under supervision.
• Develop housing referral resources and assist residents in securing permanent housing.
• Assist residents with referrals to community resources including after care services.
• Assess vocational and educational needs and follow up as appropriate.
• Develop liaison with H.R.A. Public Assistance and Medicaid Administrators and Workers to assist residents with benefits.
• Attend supervision, case conferences, and staff meetings.
• Respond to Hotline calls as appropriate.
• Coordinate on-site services such as child care, child therapy and recreation.
• Develop mutually agreed goals and objectives with residents.
• Ensure safety and well-being of clients; crisis action as needed.
• Perform other duties as assigned by Social Work Supervisor.

Skills

Crisis counseling

Group counseling

Client communication

Case documentation

Microsoft Office

Flexibility

Verbal skills

Written skills

DV sensitivity

Education

Bachelor's degree in health or human services

High school diploma

Tools

Microsoft Office

Job description

Job Details

• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.


• Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Supervisor of Clinical Service or Program Director.


• Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.


• Assists all residents in the process of referral and placement in community based resources including after care services


• Assess residents’ vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.


• Develop and maintain liaison activities with H.R.A. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact.


• Participate in training seminars conducted to enhance and develop clinical skills with the client population.


• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.


• Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.


• Participate in training seminars conducted to enhance and develop one’s skills.


• Regularly assess the safety and well-being of clients


• Make appointments for residents’ physical exams.


• Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.


• Respond to Hotline calls as appropriate


• Coordinate on-site services such as child care, child therapy and recreation.


• Identify concrete needs and provide on an as needed basis.


• Perform other duties as assigned by the Social Work Supervisor.

Description

POSITION OVERVIEW

Major Duties And Responsibilities

• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.


• Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Supervisor of Clinical Service or Program Director.


• Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.


• Assists all residents in the process of referral and placement in community based resources including after care services


• Assess residents’ vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.


• Develop and maintain liaison activities with H.R.A. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact.


• Participate in training seminars conducted to enhance and develop clinical skills with the client population.


• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.


• Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.


• Participate in training seminars conducted to enhance and develop one’s skills.


• Regularly assess the safety and well-being of clients


• Make appointments for residents’ physical exams.


• Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.


• Respond to Hotline calls as appropriate


• Facilitate psycho educational groups.


• Coordinate on-site services such as child care, child therapy and recreation.


• Identify concrete needs and provide on an as needed basis.


• Perform other duties as assigned by the Social Work Supervisor.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• High school diploma

Required Skills And Experience

• (2) years of relevant training and experience, including experience working with victims of domestic violence; or Bachelor's degree in health or human services.


• Two (2) years of crisis counseling experience preferred in a residential shelter for victims of domestic violence, and experience and demonstrated skills in group counseling.


• In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.


• Must be knowledgeable and sensitive to domestic violence issues


• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.


• Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.


• Employee must be computer-literate and must have knowledge of Microsoft Office Applications.


• Must have ability to be flexible of schedule as needed


• Excellent written and verbal skills are required

Pay Rate: $21.42/hr - $26.56483/hr

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws