Case Manager, Detox, 40 Hrs, Mixed Shifts

UMass Memorial Health; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

UMass Memorial Health is seeking a dedicated Case Manager for their Detox program. This role involves comprehensive case management, coordinating care, and ensuring clients receive necessary services. Ideal candidates will possess strong communication skills and a commitment to supporting diverse populations. Join a leading health system committed to exceptional patient care and teamwork.

Benefits

Signing bonus available

Qualifications

• High school diploma or GED required.
• Excellent oral communication and computer skills.
• Experience in behavioral health or social services preferred.

Responsibilities

• Performs comprehensive case management intake assessments.
• Coordinates delivery of behavioral health services.
• Provides ongoing case management services and referrals.

Skills

Excellent oral communication

Ability to multitask

Cultural competency

Education

High school diploma/GED

Associate’s degree

Tools

Electronic Health Records (EHR)

Job description

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Exemption Status: Non-Exempt

Schedule Details: Friday, Saturday, Thursday, Tuesday, Wednesday

Scheduled Hours: 8:30am-5pm, with 1 day per week 12pm-8:30pm

Shift: 4 - Mixed Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 71000 - 0125 Detoxification

Union: SEIU Local 509 Community Health Link

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. We focus on exceptional patient care, academic excellence, and leading-edge research. We are more than 16,000 employees working together as one health system. Everyone plays an important part, every day.

I. Major Responsibilities:

1. Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed.
2. Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.
3. Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.
4. Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (e.g., SSI, EAEDC, MassHealth, addiction services, and other community resources).
5. Provides transportation assistance to individuals as needed and assists clients in accessing transportation through existing or new resources.
6. Ensures that after-care needs of clients are met through appropriate referrals for community-based services, including substance use disorder, mental health, medical, legal, and social services, and coordinates ongoing care plans.
7. Provides outreach to community-based residents as designated.
8. Dispatches into the community with a clinician to support AMCI and YMCI clinicians as needed.
9. Supports both Adult Mobile Crisis Intervention (AMCI) and YMCI Youth Mobile Crisis Intervention programs as needed.

Standard Staffing Level Responsibilities:

1. Follows departmental policies, procedures, and objectives.
2. Attends meetings, conferences, seminars as required.
3. Uses Quality Improvement in daily operations.
4. Complies with health and safety regulations.
5. Respects diverse views, demonstrates professionalism, tolerance, civility, and acceptance.
6. Maintains reliable and predictable attendance.
7. Performs other duties as required.

II. Position Qualifications:

All responsibilities are essential functions.

License/Certification/Education:

Required:

• High school diploma/GED
• Satisfactory CORI background check

Preferred:

• Associate’s degree

Experience/Skills:

Required:

• Ability to develop a working knowledge of CHL’s service lines for appropriate triage.
• Excellent oral communication and computer skills.
• Ability to multitask, prioritize, and follow through.
• Personal and professional accountability, self-management, integrity, and cultural competency.
• Ability to operate office equipment.
• Organize complex tasks and meet deadlines.

Preferred:

• Experience in behavioral health or social services preferred.
• Knowledge of CHL services and insurance reimbursement.
• Working knowledge of Electronic Health Records (EHR).

Equivalent education and experience may substitute for requirements where applicable.

III. Physical Demands and Environment:

Requires travel to facilities and residences; primary work indoors in various environments.

UMass Memorial Health is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.