Case Manager, Dean of Students Office, Student Affairs

University of Cincinnati; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

University of Cincinnati's Dean of Students Office seeks a Case Manager to support students facing academic, personal, or medical barriers. You triage reports, assign cases, and coordinate care with campus and community resources.

You will develop individualized care plans, provide crisis response, and contribute to a campus-wide culture of care through outreach and collaboration. Bachelor’s degree and relevant experience required.

Qualifications

• Bachelor's Degree required.
• Three years of relevant experience.
• Seven years of relevant work experience can be used in lieu of education.

Responsibilities

• Review student of concern incident reports and assess using established models.
• Manage intake of students of concern via calls, walk-ins, email, and forms.
• Develop individualized care plans and deliver strategic interventions.
• Coordinate referrals to campus and community resources.
• Provide crisis response and contribute to a campus-wide culture of care.

Skills

Case management

Crisis response

Interpersonal communication

Partnership building

Program coordination

Education

Bachelor's Degree

Seven years of relevant work experience in lieu of education

Bachelor's Degree in social work, counseling, psychology, higher education, student affairs, public health, or related field

Job description

Current UC employees must apply internally via SuccessFactors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

About the Student Affairs Department

The University of Cincinnati's Dean of Students Office is here to help students and their families navigate the college experience. Our team works to support the safety, well-being, and success of all Bearcats and assists students navigating personal, professional, and academic challenges during their time at UC.

Job Overview

The Case Manager, Dean of Students Office, serves as a key resource for students experiencing academic, personal, medical, or other barriers that affect their success and well-being. This position is responsible for triaging non-residential incident reports, applying the Higher Education Assessment Rubric, assigning cases based on risk and well-being review, and staff expertise, and providing goal-oriented, strengths-based, case management support. The Case Manager helps coordinate institutional responses for students in distress, makes referrals to appropriate campus and community resources, and contributes to a campus-wide culture of care through outreach, collaboration, and continuous improvement efforts.

Essential Functions

1. Review all student of concern incident reports and assess submitted concerns using higher education case management models and Assessment Rubric.

• Assign initial values to incident reports, asses level of need and support, create cases, and route cases to appropriate team members based on expertise and student need.
• Manage intake of students of concern through phone calls, walk-ins, email communication, student of concern reporting forms, and other referral channels.
• Support students of concern referred to the CARE Team who do not live on campus by identifying barriers to success and coordinating interventions that enhance holistic well-being.
• Develop individualized care plans and deliver strategic interventions for students navigating complex circumstances and varying levels of well-being.
• Serve as a resource for implementing referral recommendations from the university's CARE Team and provide generalized case management support as needed.
• Connect students with the most appropriate campus and community resources and assist with care coordination across support systems.
• Provide crisis response and institutional support for students experiencing urgent or emerging concerns.
• Identify systemic student success gaps, strengthen referral networks, and recommend improvements that better support students. Review, assess, and improve the effectiveness of case management procedures, workflows, and practices.
• Contribute to proactive outreach and training efforts for faculty, staff, and student leaders on recognizing and supporting students of concern and distress.
• Help build and sustain a campus-wide culture of care through collaboration, education, and engagement initiatives.

2. Perform related duties based on departmental and institutional need. This job description may be changed at any time.

Required Education

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Three (3) years of relevant experience

Additional Qualifications Considered

Bachelor's degree in social work, counseling, psychology, higher education, student affairs, public health, or a related field.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Application Process Information

Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status.

For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at [e-mail].

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 104570