Case Manager - CRED

Housing Works; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare plans

PTO accrual up to 30 days first year

Tuition/education benefits

Job summary

Housing Works in New York, NY is seeking a Case Manager for the DYCD-backed CRED program. You will conduct screenings, intake assessments, co-develop service plans, and connect clients to wraparound health services.

The role emphasizes documentation, benefits enrollment, and retention support within an interdisciplinary team; travel within boroughs is required and bilingual Spanish is preferred.

Qualifications

• Bachelor’s Degree in social services, psychology, social work, or related field.
• Minimum 1 year of direct-client services experience.
• Experience with individuals previously involved in the criminal legal system.
• Strong written documentation and communication skills.
• Proficient in Microsoft Office, especially Excel.
• Experience using EMR systems.

Responsibilities

• Manage a caseload of approximately 25-30 clients.
• Meet with clients assigned to caseload a minimum of bi-weekly.
• Conduct initial screening assessments to determine eligibility and commitment to program enrollment.
• Complete intake assessments with newly enrolled clients.
• Co-develop service or treatment plans with clients.
• Connect clients to wraparound healthcare services needed (Primary care, substance use treatment, mental health services, etc.).
• Assist clients with obtaining vital documents.
• Assist clients with benefits and entitlements enrollment.
• Utilize motivational interviewing techniques to promote engagement and retention.
• Attend and participate in interdisciplinary case conferences.
• Monitor clients’ progress through the program closely and provide individualized support.
• Document all client services and engagement in designated case records systems.
• Participate in program outreach and recruitment activities.

Skills

Documentation skills

Communication skills

Excel

EMR systems

Problem-solving

Autonomy

Travel readiness

Education

Bachelor's degree in social services, psychology, social work or related field

Tools

EMR systems

Microsoft Office / Excel

Job description

Compensation Range: $25/hr - $28/hr commensurate with experience

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

Overview

In partnership with the Department of Youth & Community Development (DYCD), Housing Works launched the CRED Program, a new specialized 24-week paid training program for justice-involved and justice-impacted individuals ages 25 - 40. The program provides case management, connection to wraparound health services, industry recognized credential trainings, paid internships and employment placement and retention support.

Reporting to the Program Manager, the Case Manager will be responsible for, but not limited to, conducting screenings and intake assessments, co-developing service plans, connecting individuals to wraparound healthcare services, assisting with benefits and entitlements enrollment, providing program retention support and utilizing the agency and funder’s electronic records systems to document client engagement and program outcomes.

This is an ideal opportunity for a reentry services professional with direct-care experience who is looking to develop skills in the area of care coordination and workforce development, and who is enthusiastic about working alongside an interdisciplinary team of like-minded professionals committed to improving outcomes for individuals and communities impacted by the criminal legal system.

Responsibilities

Primary

• Manage a caseload of approximately 25-30 clients.
• Meet with clients assigned to caseload a minimum of bi-weekly.
• Conduct initial screening assessments to determine individuals’ eligibility and commitment to program enrollment.
• Complete intake assessments with newly enrolled clients.
• Co-develop service, or treatment, plans with clients.
• Connect clients to wraparound healthcare services needed (Primary care, substance use treatment, mental health services, etc.)
• Assist clients with obtaining vital documents.
• Assist clients with benefits and entitlements enrollment.
• Utilize motivational interviewing techniques to promote engagement and retention.
• Attend and participate in interdisciplinary case conferences.
• Monitor clients’ progress through the program closely and provide individualized support.
• Document all client services and engagement in the designated case records systems.
• Participate in program outreach and recruitment activities.

Other functions that may be required with this position include:

• Attend and promote engagement in required advocacy activities.
• Participate in Housing Works and DYCD trainings as required.
• Display Housing Works core values in all day-to-day functions.

Requirements

• Bachelor’s Degree required in social services, psychology, social work or other related field.

The following are qualifications and requirements of the position:

• Minimum 1 year of experience providing direct-client services.
• Experience working with individuals with previous involvement in the criminal legal system.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Experience utilizing EMR systems.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Ability to frequently travel within the boroughs via public transportation.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Equal Opportunity Employer