Case Manager / Coordinator of Community Services (CCS)

ADP; Westminster (MD); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement plan with employer-m

Paid time off

Mileage reimbursement

Paid holidays

Job summary

Optimal Case Management is seeking a Case Manager / Coordinator of Community Services (CCS) to work in Westminster, MD. This full-time professional role combines community-based fieldwork with home-based administrative tasks and regional travel.

Salary ranges from $58,240 to $60,320 annually, with in-person engagements and office documentation. The role emphasizes person-centered planning, advocacy, and diligent case management.

Qualifications

• Bachelor’s or graduate degree in social work or related field.
• Two (2) years of full-time equivalent experience providing direct clinical care or supervised field experience as part of degree or state requirements.

Responsibilities

• Build trusting, person-centered relationships with individuals and their families.
• Coordinate and monitor services across providers, agencies, and community resources.
• Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
• Monitor services to ensure needs are met and advocate when barriers arise.
• Maintain accurate, timely, and person-centered documentation of case management activities.
• Manage an assigned caseload with quality, timeliness, productivity, and compliance.

Skills

Communication skills

Travel willingness

Organization

Education

Bachelor’s or graduate degree in social work or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager / Coordinator of Community Services (CCS)

Full Time Professional Westminster, MD, US

2 days ago Requisition ID: 1125

Salary Range: $58,240.00 To $60,320.00 Annually

Case Manager / Coordinator of Community Services (CCS)

Employment Type: Full-Time Work Setting: Community-Based | Home-Based Administrative Work | Regional Travel Required Salary : $58,240–$60,320 annually

When You Speak, We Listen and See You Through.

At Optimal Case Management, we believe meaningful case management begins with listening. Our Coordinators of Community Services (CCS) partner with individuals with intellectual and developmental disabilities and their families to understand what matters most to them, navigate services and resources, advocate for their needs, and support progress toward meaningful life goals.

This is rewarding, relationship-centered work that also requires independence, organization, accountability, travel, timely documentation, and consistent follow-through. We want candidates to understand both the purpose and the day-to-day realities of the position before joining our team.

WHAT THIS ROLE IS REALLY LIKE

This is a community-based position—not a traditional remote job.

Administrative work may be completed from a home-based workspace, but regular in-person community work is an essential part of the position.

You will routinely travel throughout your assigned service region.

Meetings may occur in individuals' homes, provider locations, workplaces, programs, and other community settings.

Travel varies according to caseload needs and may occasionally involve driving up to approximately two hours one way.

Applicants are strongly encouraged to apply for positions within or near your residence.

You must have reliable transportation and the ability to travel throughout your assigned region.

WHAT YOU WILL DO

As a CCS, you will develop relationships with individuals with intellectual and developmental disabilities and their families and coordinate services around their needs, preferences, choices, and goals.

Responsibilities include:

Build trusting, person-centered relationships with individuals and their families or support systems.

Learn what matters most to each person and help translate their goals into meaningful supports and services.

Coordinate and monitor services across providers, agencies, community resources, and other support systems.

Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.

Monitor whether services are meeting the individual's identified needs and goals, and advocate for the individual when barriers to services or supports arise.

Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.

Maintain accurate, timely, and person-centered documentation of case management activities in accordance with organizational and regulatory requirements.

Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.

Participate in supervision, training, quality review, and professional development.

Maintain confidentiality and protect sensitive information.

Perform other duties reasonably related to the position.

Documentation and Productivity Matter

Case management does not end when the meeting or phone call is over. CCS employees are responsible for documenting the services they provide accurately and within required timelines. Documentation must clearly reflect the activity performed, the person's needs or goals, the connection between activity and the person's goals, and appropriate next steps. This position also includes defined productivity expectations.

Success requires the ability to balance:

meaningful engagement with individuals and families

meetings, communication, and community visits

case coordination and follow-up

documentation

travel

administrative responsibilities

Travel between work locations is part of the workday but is not itself a billable case management service. Thoughtful scheduling and caseload management are therefore important to success in the role.

You Will Work Independently—but You Will Not Work Alone

CCS employees spend significant portions of their workday independently managing their caseloads, schedules, documentation, and community visits. At the same time, case management at Optimal is a team effort. You will work closely with supervisors, other Case Managers, Quality Assurance, Training, providers, families, community partners, and organizational leadership.

We expect employees to:

communicate early when challenges arise

ask questions when clarification is needed

accept and apply feedback

collaborate across teams

follow through on responsibilities

take pride in their work.

MINIMUM QUALIFICATIONS

Required Education and Experience

Possess a Bachelor’s or graduate degree in social work or another health or human services field.

Complete a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state’s recognition requirements for permitting legally authorized practice, or two (2) years of full-time equivalent experience providing direct clinical care to the consumer

Preferred Education and Experience

Coordinating services for people in Medicaid and/or waiver programs

Coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD)

Social Service intake and referral services

Coordinate services for eligible individuals as outlined in the Coordinator of Community Services COMAR, the DDA Scope of Service

Monitoring the provision of services to participants

Allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections

Regulations governing services for participants

WORK ENVIRONMENT

Work is performed in a combination of home-based and community settings.

Regular travel throughout the assigned counties and service region is required.

Community work may occur in homes, workplaces, programs, provider locations, and other public or private settings.

Work environments may occasionally be unfamiliar, uncomfortable, or present potential health or safety concerns.

Appropriate personal protective equipment may be required depending on the environment.

Employees are expected to exercise professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.

BENEFITS

Medical, Dental, and Vision Insurance

Company-paid Life and Long-Term Disability insurance

Company-paid holidays

Paid time off

Paid holidays

401(k) Retirement plan with employer match

Supplemental Benefits Program

Employee assistance program

Mileage reimbursement at Federal mileage rate

Our Commitment to Equal Employment Opportunity

Optimal Case Management provides equal employment opportunities to qualified applicants and employees and makes employment decisions based on legitimate job-related qualifications, experience, performance, and organizational needs. Employment decisions are made without unlawful discrimination based on any status protected by applicable federal, state, or local law.

Background and Pre-Employment Requirements

Employment is contingent upon successful completion of job-related pre-employment requirements applicable to the position. Any background screening or other pre-employment review will be conducted at the appropriate stage of the hiring process and in accordance with applicable law. Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.

Ready to Make an Impact?

Before applying, please consider the community travel, documentation, productivity, independence, and accountability required by this position. We want every person who joins Optimal to enter the role with a clear understanding of both the opportunity and the expectations.