Case Manager – Community Outreach & Advocacy

Shelby American, Inc.; San Diego (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager for Community Outreach & Advocacy in San Diego. This role involves working collaboratively with a multidisciplinary team to provide high-quality support to older adults. You will connect clients to essential resources, conduct community outreach, and advocate for their needs. This position is ideal for someone passionate about making a positive impact in the lives of seniors. Join a top workplace recognized for its commitment to community service and employee satisfaction, where your contributions will help enhance the quality of life for many individuals in need.

Benefits

100% Medical & Dental Coverage

Paid Holidays

Paid Time Off

Floating Holiday

403(b) Retirement Plan Match

Best Place to Work Recognition

Stable Company with 50+ Years of Experience

Qualifications

• Bachelor’s degree preferred with 2+ years of related experience in social work or gerontology.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide advocacy and support to older adults navigating essential resources.
• Conduct community outreach to identify needs and promote available programs.

Skills

Communication Skills

Problem Solving

Organizational Skills

Teamwork

Bilingual (Spanish)

Education

Bachelor’s Degree

Tools

Microsoft Office

Case Worthy

Teams

Job description

Description

Job Title: Case Manager – Community Outreach & Advocacy
Reports to: HSS Program Manager- Supportive Housing
FLSA Status: Non-Exempt, Full-Time
Department: Health & Social Services

Grade: P2

Location: Potiker Family Senior Residence; 525 14th Street, San Diego, CA 92101

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2024.

Job Purpose

The Case Manager - Advocacy & Community Resources works independently and collaboratively with a multidisciplinary team to provide high-quality service to older adults 60 and over throughout San Diego County. This role is critical in connecting older adults to both in-house and external community resources, offering outreach and community presentations, and providing advocacy and support for a range of social, health, and wellness needs.

Job Duties and Responsibilities

• Advocacy & Client Support: Provide personalized advocacy, helping older adults navigate systems to access essential resources, including healthcare, housing, nutrition, and social services.
• Outreach & Community Engagement: Conduct community outreach to identify needs, increase awareness, and expand access to programs like Home Delivered Meals (HDM). Deliver presentations on available resources to build community awareness and promote Serving Seniors’ programs.
• Independent Resource Connection: Work autonomously to connect clients to both in-house services and external community resources, ensuring each client receives a comprehensive support plan tailored to their needs.
• Health & Mental Health Coordination: Collaborate with Serving Seniors’ Nutrition and Health & Social Services staff to assess and address health and mental health needs, ensuring effective communication and coordinated support for HDM clients and other service recipients.
• Community Resource Navigation: Develop and maintain relationships with community partners to create a robust network of resources. Update and manage resource listings to ensure accurate referrals for clients.
• Caseload Management: Manage a caseload of clients via referrals, telephone and home-visits, coordinating resources and support to meet clients' needs effectively. Determine the best course of action to assist clients and exercise judgement to implement solutions.
• Interdisciplinary Collaboration: Regularly coordinate with multidisciplinary team members to ensure aligned support for clients as well as attend community meetings and stakeholder events as a representative of Serving Seniors.
• Documentation & Compliance: Complete timely and accurate documentation of all client interactions, assessments, referrals, and data entry using various software programs (Case Worthy, Teams). Adhere to budgetary guidelines and agency policies.
• Other Duties: Perform additional duties as assigned to meet the overall goals of Serving Seniors.

Requirements

Education and Experience

• Bachelor’s degree preferred. 2+ years of related experience required. Relevant fields include social work, gerontology, and human services.
• Bilingual in Spanish preferred: Ability to communicate effectively in Spanish is preferred to better serve the community.

Knowledge, Skills, and Abilities

• Communication: Strong analytical, verbal, and written communication skills, with the ability to establish rapport with clients and community members.
• Professional Boundaries & Ethics: Demonstrates a well-defined sense of professional boundaries, integrity, honesty, and confidentiality. Actively demonstrates a commitment to Serving Seniors’ mission statement.
• Problem Solving: Creative problem-solving abilities and critical thinking skills for addressing complex client needs in challenging situations.
• Teamwork & Independence: Ability to work independently while collaborating effectively within a team-based approach, managing multiple tasks, and setting priorities to meet deadlines. Fosters a positive work environment.
• Technology: Proficiency in Microsoft Office, web-based systems, and client record management systems.
• Organizational Skills: Excellent organizational abilities for managing caseloads, documentation, and resource tracking.

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods whilst meeting with clients and is regularly exposed to the normal risks of working in an office environment.

This position is ideal for a proactive, community-oriented professional who is skilled in outreach, resource navigation, and client advocacy. If you are dedicated to supporting San Diego’s older adult population through both direct service and community collaboration, we invite you to apply!

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.