Case Manager - Co-Occurring Residential Program

Volunteers of America, Utah; Salt Lake City (UT); On-site; USD 48,000 - 64,000; Full time

Job summary

Volunteers of America, Utah is seeking a dedicated case manager to deliver individualized case management grounded in Trauma-Informed practices. You will link clients to housing, employment, and benefits while coordinating with partners to promote stability and self-sufficiency.

Responsibilities include weekly client meetings, discharge planning, progress documentation, and crisis intervention as needed. Strong communication, confidentiality, and a willingness to obtain required certifications

Qualifications

• Minimum 1 year experience in mental health/substance abuse programs.
• Bachelor’s degree preferred.
• Must qualify and pass Utah DHS Case Management Certification within 60 days of hire.
• Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First.
• Ability to uphold professional boundaries and confidentiality.
• CPR and First Aid certification required.
• Must be able to pass Utah-DHS background screening and pre-employment drug screen.
• Must be at least 21 years old with a valid driver’s license and insurable on agency policy.

Responsibilities

• Deliver comprehensive case management services within the first week of admission and document findings.
• Develop discharge plan at admission and coordinate service connections.
• Assist clients in securing housing, employment, and public benefits as appropriate.
• Attend weekly treatment team meetings and provide progress updates.
• Meet weekly with each client to review progress on treatment and case management goals.
• Ensure clients meet legal obligations and submit monthly progress reports to legal teams.
• Facilitate assigned groups and maintain client records.
• Provide crisis intervention as needed for client safety.
• After discharge, perform follow-up within 72 hours and share resources.
• Build positive relationships with referral sources and community partners.
• Assist clients with appointments and transportation; transport when needed.
• Engage collateral supports and ensure Medicaid applications are completed.
• Document case management and group services on the day provided.
• Participate in Management On-Call schedule.

Skills

Case management

Trauma Informed Care

Motivational Interviewing

Housing First

CPR/First Aid

HIPAA compliance

Microsoft Office

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Description

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%)
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
• Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Full Time Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%)
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
• Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported pathways for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, we encourage individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Program Mission Statement

Empowering individuals who experience Co-Occurring mental wellness and substance use challenges to reclaim their lives, build resilience and cultivate lasting recovery through an all-encompassing personal approach.

Position Summary

To deliver comprehensive and individualized case management services grounded in Trauma-Informed practices. Responsibilities include facilitating client access to essential housing, employment, and benefit resources, as well as coordinating services with community, behavioral health, and legal partners to support client stability and long-term self-sufficiency.

Essential Duties

• Conduct a case management services plan within the first week of admission and document all findings in UWITS.
• Developing discharge plan at admission to support clients’ transition into the community and coordinating service connection and warm handoffs.
• Assist clients with securing housing, employment, and public benefits as appropriate
• Attend weekly treatment team meetings to provide updates on client progress, identify challenges, and support the alignment of treatment plans and case management goals.
• Meet individually with each client once per week to review progress on their client-centered treatment plan and case management goals.
• Ensure clients are meeting legal obligations and submit monthly progress reports to their legal teams, consistent with information shared in treatment team meetings.
• Facilitate assigned groups, including life skills, case management focused topics.
• Maintain accurate and timely client records to ensure all required documentation is completed.
• Provide crisis intervention services as needed to support client safety and stability.
• After a client discharges do a follow up call to check in and share any additional resources within 72 hours of discharge.
• Establish and maintain positive working relationships with referral sources, community partners, and agency collaborators.
• Assist clients in arranging appointments and transportation; transport clients when necessary in accordance with agency policy.
• Proactively engage and communicate with collateral supports, including family members, significant others, probation officers, judges, caseworkers, and other partners.
• Ensure timely completion of Medicaid applications and address changes for all clients.
• Document all case management and group services on the same day they are provided.
• Participate in the Management On-Call schedule as assigned.

Secondary Duties

• Understand and adhere to 42 CFR pt. 2 Federal Confidentiality and HIPAA laws.
• Proactively expand and integrate knowledge of community resources.
• Act and make decisions within the position’s scope of responsibility.
• Can attend and participate in meetings and training at multiple locations.
• Learn, utilize, and endorse agency selected clinical techniques, including Motivational Interviewing and Trauma Informed practices.
• Perform other functions as necessary or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Must have a minimum of 1 year experience working with mental health/substance abuse programs.
• Bachelor’s degree in related field preferred.
• Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
• Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work.
• Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
• Computer literate with familiarity of Microsoft Office
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods. Work is generally performed in an office environment. May entail using a computer for extended periods of time.