Case Manager/Co-Investigator

Arkansas State University; Jonesboro (AR); On-site; USD 34,000 - 46,000; Full time

Job summary

Arkansas State University in Jonesboro seeks a Case Manager & Co-Investigator to support the Office of Institutional Integrity & Title IX. You will handle intake, manage confidential information, and assist with investigations related to discrimination and harassment.

The role reports to the Director and involves preparing reports, coordinating accommodations, and maintaining case databases with a focus on timely, fair processes.

Qualifications

• Bachelor's degree required; 3+ years of administrative/office experience.
• Experience with case management and intake documentation.
• Proficiency in Microsoft Office suite and related software.

Responsibilities

• Conduct intake interviews with students and provide information/resources on preventing and addressing issues.
• Collaborate with faculty, staff, and campus partners to implement accommodations.
• Handle highly confidential information daily.
• Receive reports of discrimination, harassment, sexual misconduct, and related retaliation.
• Prepare and present cases for review; transition to investigators as needed.
• Demonstrate knowledge of Title IX, Clery, FERPA, and related laws.
• Maintain databases and track investigation details in systems.
• Prepare investigatory reports and regular action/recommendation summaries.
• Generate campus/system-wide reports on investigatory actions.

Skills

Independent work

Confidential data handling

Collaboration

Computer literacy

Knowledge of Title IX

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Adobe

Job description

Employment Status: Full time (29-40 Hrs)

Type of Employment: Staff

# of openings: 1

Location: ASU-Jonesboro

Proposed Salary Range: $40,000.00

Closing: 10/16/26

Please note: All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

Position Summary:

The Case Manager & Co-Investigator is fundamental to ensure the Office of Institutional Integrity & Title IX remains efficient and able to respond to sensitive and critically important matters. Reporting directly to the Director of Institutional Integrity & Title IX, the Case Manager & Co-Investigator will provide administrative and investigative support to the Title IX Coordinator regarding sensitive and complex matters.

The Case Manager & Co-Investigator is responsible for administrative, logistical and technical support for the intake and management of all reports related to discrimination, harassment, and sexual misconduct. The position is responsible for conducting investigations pertaining to discrimination, harassment, retaliation, and Title IX. The Case Manager & Co-Investigator will produce comprehensive reports and appropriate correspondence regarding investigations and will also assist with post-investigation follow-up with affected students and/or employees/department/division.

The position will work with a high level of confidentiality and sensitivity.

Duties & Responsibilities:

• Respond to reports of student-related sexual or gender-based harassment and sexual misconduct by conducting intake interviews with students, providing students with relevant information and resources regarding preventing, reporting, and addressing issues of sexual harassment
• Collaborate and train faculty, staff, and campus partners to assess and implement appropriate accommodations
• Deal with highly confidential and sensitive information on a daily basis;
• Receive reports of sexual and related misconduct, including prohibited discrimination, sexual and gender-based harassment, sexual assault, dating violence, domestic violence, stalking, and related retaliation;
• Actively foster and maintain a climate that is supportive of students, faculty, and staff;
• Prepare and present cases for review
• Implement informal resolutions
• Transition cases appropriate for formal investigation to an investigator
• Demonstrate knowledge of Title IX, VAWA, Clery, Title VI, and other applicable laws and regulations.
• Ensure appropriate reporting for Clery, Child Abuse, Title IX
• Maintain a database
• Manage and monitor the processing of cases in the office
• Thoroughly investigate claims of discrimination, harassment, Title IX, and retaliation in a fair, impartial, and timely manner.
• Determine appropriate witnesses and evidence for complaints and investigations.
• Meet with all appropriate parties and document investigatory meetings.
• Determine the preponderance of evidence standard.
• Draw conclusions, analyze trends, and make recommendations for change.
• Track investigation details in applicable systems.
• Prepare investigatory reports, summarize findings, and recommend actions and/or changes.
• Prepare regular reports to analyze investigatory actions over a specified period of time.
• Prepare applicable campus and system-wide reports.

Knowledge/Skills/Abilities:

• Must be able to work independently, take initiative and handle highly sensitive and confidential information appropriately.
• Familiarity with community agencies/resources.
• Must be able to develop and maintain effective, collaborative working relationships.
• Must be proficient in Word, Excel, PowerPoint, and Adobe.
• Must be willing to learn additional software or database systems to coordinate work of office with other University offices and to develop training materials of various types.
• Must have sound judgment and reasoning skills.
• Familiarity with community agencies/resources.
• Knowledge of Title IX, Clery, VAWA, Campus SaVE, FERPA.
• Experience working in higher education is strongly preferred.

General Days/Hours:

Monday - Friday

8:00 a.m. - 5:00 p.m.

Additional hours as requested and/or needed

Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

An earned Bachelor's Degree with 3 or more years of administrative/office experience, or an equivalent combination of education and administrative experience.

Experience with case management and documentation of intakes and making accommodations for students under Title IX

Candidate must have knowledge of computers and software programs such as Microsoft Office Suite (PowerPoint, Excel, Word).

E-Verify Participation Notice: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf