Case Manager-CCS Youth and Family

Outagamie County; Appleton (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Wisconsin Retirement System

Job summary

Outagamie County is seeking a Community Mental Health Case Manager for CCS Kids and Family in Appleton, WI. You will manage assigned clients, coordinate services, and document care plans with an interdisciplinary team to meet individualized goals.

The role requires compassionate communication, strong organization, and the ability to balance crisis response with routine case management. You will transport clients to services, maintain records, and support community integration.

Qualifications

• Bachelor's degree in behavioral science or a related field is required.
• Two years of experience with the respective target group preferred.
• Must possess and maintain a valid driver's license.

Responsibilities

• Provides protection and advocacy services including oversight of Chapters 51, 54 and 55.
• Transports and escorts consumers to meetings, services, appointments and other activities.
• Attends Unit and other meetings as required.
• Maintains accurate records and prepares reports and documentation for court proceedings.
• Maintains clinical files or accurate records and prepares reports for coordination of the case and by State and Medical Assistance guidelines.
• Responds to client needs in crisis situations during work and off hours; evaluates risks.
• Provides ongoing symptom assessment and monitors client’s stability and treatment requirements at each contact.
• Manages a caseload of individuals with severe and persistent mental illness focusing on supportive therapy and community integration.
• Provides on-call services as assigned.
• Works with an interdisciplinary team to coordinate services.

Skills

Communication

Organization

Crisis management

Documentation

Team collaboration

Education

Bachelor's degree in behavioral science or related field

Job description

Reporting to their respective program supervisor, the Case Manager - MH serves as a case manager for assigned clients and performs related duties toward the objectives and goals of the division.

In CCS Kids and Family

Hours: Monday-Friday 8:00 AM-4:30 PM with possibilities of comp time

Location: 320 S. Walnut St. in Appleton, WI

Comprehensive benefits package is offered including being a part of the Wisconsin Retirement System.

What It Takes to Succeed

As a Community Mental Health Case Manager, you'll make a meaningful difference by helping individuals navigate services and achieve their goals. Success in this role requires excellent communication, organization, and relationship-building skills to effectively support individuals with diverse and complex needs.

In your first year, you'll build a strong understanding of community resources, gain confidence in care coordination and documentation, and work collaboratively with an interdisciplinary team to provide person-centered support.

The ideal candidate is compassionate, adaptable, and committed to maintaining professional boundaries, practicing cultural humility, and prioritizing self-care to deliver high-quality services while supporting their own well-being.

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides protection and advocacy services including oversight of Chapters 51, 54 and 55.
• Transports and escorts consumers to meetings, services, appointments and other activities.
• Attends Unit and other meetings as required.
• Maintains accurate records and prepares reports and documentation for court proceedings.
• Maintains clinical files or accurate records, as appropriate, and prepares reports as required for coordination of the case and by State and Medical Assistance guidelines.
• Responds to client needs in crisis situations during work and off hours; evaluates suicide, homicide, and other risks.
• Provides on going symptom assessment and monitors client's stability, mental status, and court ordered treatment requirements at each client contact.
• Manages a caseload of individuals diagnosed with severe and persistent mental illness with a focus on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.
• Provides on-call services as assigned.
• Works in conjunction and coordinates services with an interdisciplinary team.

• Bachelor's degree in behavioral science or a related field required.
• Two years of experience with the respective target group preferred.
• Must possess and maintain a valid driver's license.

• Ability to transport oneself from location to location in an efficient and expedient manner.
• Adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands.
• Comprehend and interpret a variety of documents including client charts, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
• Work well in a team environment displaying a supportive and positive attitude.
• Communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, and other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
• Knowledge of disabilities and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.