Case Manager (case management)

vq-career-page; Newark (DE); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Flexible Spending Accounts

Employee Assistance Program

401(k) with employer match

Job summary

VisionQuest (VQ) is seeking a dedicated Case Manager to support youth in care with compassionate guidance and relationship-building among youth and staff.

You will manage youth case plans, ensure services are delivered per plan, and maintain high ethical standards while collaborating with supervisors and multidisciplinary teams.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and documentation skills to ensure compliance.

Responsibilities

• Oversee case services and ensure alignment with youth plans.
• Maintain thorough documentation for state and federal compliance.
• Coordinate with providers and families to ensure comprehensive care.

Skills

Interpersonal communication

Teamwork

Proactive research

Tech proficiency

Education

Bachelor's degree in behavioral sciences or related field

Tools

Microsoft Office/Google Workspace

Job description

Work That Matters. Support That Lasts.

At VisionQuest (VQ), we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Why build your career at VQ?

-Purpose-driven work Every role contributes to helping children and families succeed.

-Fair and responsible compensation We are committed to transparent and equitable pay practices.

-Career growth opportunities Internal promotions and leadership development pathways.

-Professional leadership culture Accountable, supportive leadership focused on long-term success.

-Comprehensive Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

At VQ, we are building more than programs. We are building careers that make a difference.

The Case Manager plays a crucial role in providing compassionate support and guidance to youth in care. This person

is the primary case manager for the youth assigned to them and is responsible for ensuring that all services specified

in the youth's case plan are delivered as required. This individual is expected to take an active role in the development

and fostering of relationships between youth and staff. This person is expected to display and maintain a high

standard of ethical behavior and professionalism and function as a member of a team in providing a balanced

approach to planning and assessment for VisionQuest youth.

ESSENTIAL FUNCTIONS:

• Case Management Operations:
  • Oversee the comprehensive management of case services, ensuring strict adherence to protocols for youth evaluations and assessments
  • Maintain meticulous documentation to guarantee compliance with VisionQuest, State, and Federal regulations
  • Conduct thorough reviews of all assessments and related documents for precision and correctness prior to submission
  • Ensure the timely and accurate submission of all reports and deliverables in accordance with state licensing requirements and VisionQuest's policies and procedures
• Communication and Coordination:
  • Maintain regular contact with various stakeholders involved in the youth's care
  • Coordinate with service providers and community resources to ensure comprehensive care
  • Assist with referrals and coordination of any specialty services
  • Maintain professional communication with all stakeholders, including family members and guardians
• Service Delivery:
  • Monitor and review youth Program Plans and progress
  • Understand the individual strengths and needs of each youth on caseload
  • Provide supervision and support for youth activities as required
  • Maintain security and confidentiality of all youth information including records
• Compliance:
  • Document all case management actions and communications as required
  • Maintain an in-depth understanding of VisionQuest and licensing policies and procedures
  • Monitor timeliness and maintain content of all reports, letters, and notifications
  • Other tasks and responsibilities as assigned by supervisors
• Other tasks and responsibilities as assigned by supervisors.

SKILLS & ABILITIES:

• Excellent interpersonal communication skills with ability to listen actively
• Commitment to professional development and proactive research
• Ability to work independently and as part of a team
• Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software
• Excellent writing skills including the ability to produce comprehensive narrative reports

EDUCATION & EXPERIENCE:

• Bachelor’s degree in the behavioral sciences, human services or social services fields strongly preferred.
• Child welfare and/or case management experience is strongly encouraged.
• A minimum of one year of related work experience preferred.

QUALIFICATIONS:

• Must be 21 years of age or older.
• Flexible schedule (evening, weekends, holidays) to facilitate program services.
• Cleared tuberculosis test results.
• May be required to pass a drug test.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently.
• Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.
• May bend, stoop, reach and grasp as necessary.
• Must be able to provide First Aid and CPR.
• Must be able to perform physical holds as instructed in Crisis Prevention Intervention training (CPI).