Case Manager

VQ; San Antonio (TX); On-site; USD 2,738,000 - 3,899,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Accounts

Employee Assistance Program

Life and Short-Term Disability

401(k) with employer match

Job summary

VisionQuest (VQ) seeks a Case Manager to help youth and families access community resources, deliver in-home services, and support life skills development. You will collaborate with therapists and partners to plan care and ensure timely documentation.

Applicants must be bilingual in English and Spanish, with a background in behavioral sciences and case management. Some evening visits and travel are required.

Qualifications

• Bachelor’s degree in the behavioral sciences, human services or social services fields.
• BSW preferred.
• Case management experience is encouraged.

Responsibilities

• Engage with youth and families non-judgmentally.
• Schedule in-home visits to deliver services.
• Maintain detailed documentation within 48 hours.
• Advocate for youth across schools and juvenile courts as needed.
• Participate in weekly staffing meetings and team activities.

Skills

Bilingual English/Spanish

Interpersonal communication

Team collaboration

Independent working

Cultural humility

Education

Bachelor’s in Behavioral Sciences

BSW preferred

Tools

Microsoft Office

Google Workspace

Google Drive

Job description

At VisionQuest (VQ) , we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Why build your career at VQ?

• -Purpose-driven work
  Every role contributes to helping children and families succeed.
• -Fair and responsible compensation
  We are committed to transparent and equitable pay practices.
• -Career growth opportunities
  Internal promotions and leadership development pathways.
• -Professional leadership culture
  Accountable, supportive leadership focused on long-term success.

At VQ, we are building more than programs.
We are building careers that make a difference.

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

The Case Manager plays a crucial role in supporting youth and families by linking them to community resources, engaging youth in prosocial activities, supporting life skills development, and empowering families to engage with their local community.

ESSENTIAL FUNCTIONS:

• Case Management:
• Engage with youth and families non-judgmentally.
• Schedule and conduct in-home visits to deliver services.
• Be flexible to meet the needs of the client’s schedule.
• Conduct comprehensive intake assessments with families and adolescents, including prosocial inventories and community needs assessment.
• Provide tailored community resources based on specific needs identified through assessments.
• Conduct follow-ups to ensure families are successfully connected to community resources.
• Engage youth in prosocial activities in their local community to meet their individual needs.
• Be flexible with scheduling to include conducting home visits in the evening to accommodate families’ schedules.
• Advocate for youth across various settings, including schools and juvenile courts, as needed.
• Assist families in exploring educational options and facilitate school enrollment for youth.
• Maintain detailed and accurate documentation to ensure compliance with VisionQuest, state, and federal regulations.
• Complete documentation within 48 hours of service.
• Teach essential life skills to adolescents individually as needed.
• Participate in weekly staffing meetings and other supervisory-directed meetings.
• May participate in team after hours support rotation, providing immediate response to urgent needs and maintaining continuity of care outside scheduled sessions.
• Communication and Coordination:
• Maintain consistent, professional communication with assigned therapists and referral agents and community partners.
• Meet weekly with individual therapists to collaborate on treatment planning.
• Collaborate with therapist to identify goals to meet the client’s needs.
• Focus on case management goals and maintain boundaries within the case management scope of practice (community resources, prosocial activities, life skills, setting concrete goals related to education, career, prosocial activities, etc.)
• Attend at least three (3) community events per year on a Saturday or Sunday to represent the program and engage with the community.
• Logistics and Travel Arrangements:
• Educate youth on how to navigate public transportation systems.
• Compliance:
• Accurately document all case management activities using the appropriate systems.
• Other tasks and responsibilities as assigned by supervisors.

SKILLS & ABILITIES:

• Excellent interpersonal communication skills with ability to listen actively.
• Commitment to professional development and proactive research.
• Self-motivation to engage with families and youth
• Cultural humility when working with a diverse population
• Ability to work independently and as part of a team.
• Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in the behavioral sciences, human services or social services fields.
• Bachelor of Social Work preferred
• Case management experience is strongly encouraged.
• A minimum of one year of related work experience, preferred.

QUALIFICATIONS:

• Must be 21 years of age or older.
• Bilingual in English and Spanish is required.
• Must be bale to clear background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• May lift and carry up to 10 pounds frequently
• Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.
• May bend, stoop, reach and grasp as necessary.

The pay range for this role is:

24.09 - 24.09 USD per hour (662 VQ KAPS)