Case Manager & Care Coordination Lead

Southwest Healthcare; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Southwest Care Center in New Mexico is seeking a dedicated Case Manager to support patients in Santa Fe and Albuquerque clinics. You will coordinate care, perform intake interviews, assess eligibility, and connect patients with essential services.

You will mentor team members and participate in quality improvement initiatives while working in a mission-driven environment that serves underserved communities.

Qualifications

• Experience in case management or care coordination.
• Ability to conduct psychosocial assessments and referrals.
• Strong teamwork and mentorship mindset.
• Experience with health insurance eligibility and patient assistance.

Responsibilities

• Collaborates and coordinates with health care team to promote interdisciplinary treatment planning.
• Conducts intake interviews and psychosocial assessments to identify psychosocial, economic or social risk factors and referrals.
• Assesses eligibility for health insurance plans and patient assistance; coordinates referrals and follows up with patients and agencies.
• Links patients to medical, behavioral health, housing, transportation, and other services.
• Monitors patient progress through individualized service planning in the EMR.
• Provides therapeutic interventions, education, and supports adherence to treatment plans.
• Performs prior authorizations and maintains regulatory documentation and grants knowledge.
• Develops relationships with community resources and assists with outreach testing programs.

Skills

Case management

Interdisciplinary collaboration

Patient advocacy

Documentation

Job description

Southwest Care Center in New Mexico is seeking a dedicated Case Manager to support patients in Santa Fe and Albuquerque clinics. You will coordinate care, perform intake interviews, assess eligibility, and connect patients with essential services.

You will mentor team members and participate in quality improvement initiatives while working in a mission-driven environment that serves underserved communities.