Case Manager Care Coordination

bannerhealth; Page (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation available

Job summary

Banner Health in Page, Arizona is seeking a Care Coordination Case Manager. You will provide comprehensive care coordination for patients and oversee discharge planning with internal and external staff.

The role supports multidisciplinary rounds, communicates plans to patients and families, and delegates tasks to a transition care team. The position emphasizes patient empowerment, developmentally appropriate care, and coordination with physicians and payers to meet regulatory requirements.

Qualifications

• RN must possess knowledge of case management or utilization review and have a bachelor’s degree in case management or healthcare; requires current Arizona RN license.
• Social Worker requires MSW and LMSW or LCSW, or MSW with licensure within six months of hire.
• BLS certification is required for acute care assignments.
• Two years of clinical experience with strong critical thinking, problem-solving, communication, and time-management skills; ability to work in an interdisciplinary team.
• For acute facilities, a minimum of one year of case manager experience is required.

Responsibilities

• Manages individual patients across the healthcare continuum to achieve optimal outcomes.
• Acts in a leadership function with process improvement activities for patient populations.
• Develops and manages interdisciplinary discharge plans; communicates across the continuum of care.
• Maintains knowledge of Medicare/Medicaid and other benefits to assist discharge planning.
• Educates internal healthcare team members on case management concepts and payer requirements.
• May supervise other staff and determine how to accomplish functions within established procedures.

Skills

Critical thinking

Problem-solving

Effective communication

Time management

Teamwork

Education

Bachelor’s degree in case management or healthcare

Master’s Degree in Social Work (MSW)

Arizona RN license

LMSW/LCSW licensed or eligible

BLS certification

Job description

Primary City/State: Page, Arizona

Department Name: Case Mgmt-Hosp

Work Shift: Day

Job Category: Clinical Care

$10,000 Sign on Bonus and Relocation Available

As the Care Coordination Case Manager, you will provide comprehensive care coordination for patients as assigned. This position is accountable for the clinical quality of Care Coordination services delivered by both internal and external staff and identifies/resolves barriers that may hinder effective patient care. Case Managers cover units throughout the hospital, generally working in multiple areas each day. Responsibilities include conducting initial assessments, participating in daily multidisciplinary rounds, communicating the discharge plan and updates to patients, families, and the medical team, and delegating tasks to a transitional care associate.

Schedule: Typically Monday‑Friday 8:00 am–4:30 pm, or as determined by caseload.

Position Summary

This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination is situational and appropriate based on patient need and payer requirements. The goal is to empower the patient and family to participate fully in the discharge planning process. The position provides developmentally appropriate care for the population served, including planning for safe discharge, continuity of care, and recognizing and planning for the unique needs of all ages and patients with physical, mental, or chronic illness.

Core Functions

• Manages individual patients across the healthcare continuum to achieve optimal clinical, financial, operational, and satisfaction outcomes.
• Acts in a leadership function with process improvement activities for patient populations to achieve optimal outcomes.
• Collaboratively develops and manages interdisciplinary patient discharge plans, communicating effectively across the continuum of care.
• Maintains knowledge of Medicare, Medicaid, and other program benefits to assist patients with discharge planning and choices. Keeps updated on community resources relevant to health care, end‑of‑life dynamics, substance abuse, neglect, and domestic violence.
• Establishes and promotes collaborative relationships with physicians, payers, and other healthcare team members. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• Educates internal healthcare team members on case management and managed care concepts, facilitating integration of concepts into daily practice.
• May supervise other staff.
• Has freedom to determine how to best accomplish functions within established procedures, consulting supervisor on unusual situations.

Minimum Qualifications

Registered Nurse (RN): Must possess knowledge of case management or utilization review, typically obtained through completion of a bachelor’s degree in case management or healthcare. Requires current R.N. license in Arizona.

Social Worker: Requires a Master’s Degree in Social Work and a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW), or an MSW with the requirement to become licensed within six months of hire. States not recognizing an LMSW require a Master’s Degree and a licensed social worker.

For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.

Requires a proficiency level typically achieved with two years of clinical experience. Must demonstrate critical thinking skills, problem‑solving abilities, effective communication skills, and time‑management skills. Must work effectively in an interdisciplinary team format. May be required to take rotating call based on acute facility needs. For case management positions in acute facilities, a minimum of one year of case manager experience in an acute care hospital is required.

Preferred Qualifications

Certification for CCM (Certified Case Manager) preferred.

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.