Case Manager Care Coordination

Banner Health; Mesa (AZ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Banner Health in Mesa, Arizona seeks a dedicated Case Manager Care Coordinator (RN or MSW) to coordinate safe, seamless transitions from hospital to home. You’ll identify patient needs and arrange post-acute services including home health, durable medical equipment, and rehab placements.

This 4‑day work week role supports a collaborative team culture and offers orientation. You’ll work with Cerner, CareAware, Windows 11, and Teams, focusing on patient advocacy and discharge planning.

Qualifications

• RN: current RN license; knowledge of case management or utilization review; bachelor’s degree in case management/health care.
• Social Worker: MSW; LMSW/LCSW or eligibility; license within 6 months of hire; BLS may be required.
• 2 years clinical experience; ability to work in interdisciplinary team; strong problem solving.

Responsibilities

• Coordinate comprehensive care for patients across the health care continuum.
• Lead interdisciplinary discharge planning; communicate plan clearly to team.
• Educate team on case management concepts and care coordination.
• Collaborate with physicians, payers, and care managers to ensure smooth transitions.

Skills

Case management

Care coordination

Discharge planning

Patient advocacy

Leadership

Education

Bachelor's degree in nursing or health care

Master of Social Work (MSW)

Tools

Cerner

CareAware

Microsoft Teams

Windows 11

Job description

PRIMARY CITY/STATE: MESA, ARIZONA DEPARTMENT NAME: CASE MGMT-HOSP WORK SHIFT: DAY JOB CATEGORY: CLINICAL CARE

Primary City/State: Mesa, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category: Clinical Care The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you. Join Our Compassionate Care Team as a Case Manager Care Coordinator! We're seeking a dedicated RN or Master Social Worker to make a meaningful impact in patients' lives by coordinating safe, seamless transitions from hospital to home. In this rewarding role, you'll work directly with patients and their families to identify needs and arrange essential post-acute services including home health, durable medical equipment, and rehabilitation placements. Enjoy an excellent work-life balance with a 4-day work week while being supported by a collaborative, team-oriented culture that values your expertise. We provide comprehensive 6-week orientation with experienced preceptors who will guide you through our systems including Windows 11, Cerner, CareAware, and Microsoft Teams—no prior experience with these platforms required. If you're passionate about patient advocacy and want to be part of a supportive environment where you can truly make a difference in discharge planning, we'd love to hear from you!

SCHEDULE

Full Time/ 40 Hours Monday-Friday 5 8 hour shifts 8:00am-4:30pm or 8:30am-5:00pm Every 3 weeks weekend rotation (Saturday & Sunday) Holiday rotations are required in this role Enjoy a flat rate $3/hour weekend shift differential

LOCATION

Banner Medical Center- Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY

This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. The goal is to empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge, continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.

CORE FUNCTIONS

1. Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes.
2. Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
3. Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.
4. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.
5. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.
7. May supervise other staff.
8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility.

Internal customers: Patients, families, all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team.
External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.

MINIMUM QUALIFICATIONS

• RN: Must possess knowledge of case management or utilization review as normally obtained through the completion of a bachelor's degree in case management or health care. Requires current Registered Nurse (R.N.) license in state worked.
• Social Worker: Requires a Master's Degree in Social Work. Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) or have a MSW with the requirement to become licensed within 6 months of hire date. An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker. For assignments in an acute care setting, Basic Life Support (BLS) certification is also required. Requires a proficiency level typically achieved with 2 years clinical experience. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. May have to take rotating call based on the acute facility need. For Case Management positions in acute facilities, Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.

PREFERRED QUALIFICATIONS

• Certification for CCM (Certified Case Manager) preferred. Additional related education and/or experience preferred.

EEO STATEMENT

EEO/Disabled/Veterans Our organization supports a drug-free work environment.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

PRIVACY POLICY

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.