Case Manager, Care & Assistance
ACHE
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Benefits offered by this job
Job summary
Texas A&M University - Corpus Christi is seeking a Case Manager in Care & Assistance to support students with holistic case management across health, housing, and finances. You will work with University Housing, Dean of Students, and campus partners to coordinate services and reduce barriers to student success.
The role emphasizes crisis response, outreach, and data-informed program improvements, including training for staff and faculty to support distressed students.
Qualifications
- Bachelor’s degree in Counseling, Psychology, Social Work, or a closely related field.
- Five years of related professional experience in case management or student support services.
- Experience in crisis management and student support.
- Experience facilitating training or presentations for students, staff, or faculty.
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook; familiarity with web-based applications.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to maintain confidentiality and manage sensitive information.
Responsibilities
- Provide holistic case management services addressing health, housing, financial, and wellness concerns.
- Coordinate wraparound services with housing and campus partners.
- Conduct needs assessments and develop action plans with students.
- Maintain confidential records compliant with FERPA and policies.
- Collaborate with campus departments and community resources for referrals.
- Communicate with faculty and parents to minimize academic disruption.
Skills
Education
Tools
Job description
Texas A&M University - Corpus Christi
Assoc Dean of Students - CARE
Commensurate
Corpus Christi, Texas
Staff
TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part‑time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.
TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the- art classroom buildings and support facilities.
The Case Manager is responsible for providing holistic case management services reporting through Care & Assistance in the Dean of Students Office and working closely within the Care & Assistance and University Housing Teams to address and coordinate the needs of students who experience health, psychological, economic, family relationship, housing, and/or social adjustment‑related concerns. The Case Manager utilizes proactive outreach, referrals, follow‑up, and collaboration with campus and community partners to reduce barriers to student success. This position provides consultation to faculty, staff, academic departments, and parents, when appropriate, to minimize academic disruption and support student well‑being.
Percent Effort: 40%
- Provides comprehensive case management services to students experiencing personal, academic, financial, housing, or wellness‑related concerns.
- Addresses basic needs issues and coordinates wraparound services for all students, with attention to housing and food insecurity, financial challenges, and academic support needs.
- Contacts, schedules and meets with students to address concerns regarding university procedures, appeals and relevant policy.
- Conducts needs assessments and develops action plans in collaboration with students.
- Maintains confidential student records in accordance with FERPA, institutional policies, and ethical standards.
- Completes documentation and maintain record keeping of Care & Assistance cases using the designated case management system.
- Manages and makes appropriate referrals to campus departments and community‑based resources.
- Coordinates and follows up with students via email, virtual meetings, and in person meetings regarding referrals and progress on action plans.
- Monitors student engagement with referred resources and adjusts support strategies as needed.
- Documents progress, outcomes, case resolution, and closes cases within prescribed timeframes.
- Provides ongoing support to students throughout the referral and follow‑up process.
- Assists in collecting and analyzing data related to case management services, housing‑related concerns, referrals, and student outcomes to inform program improvements and support retention initiatives.
- Assists students with extenuating circumstances in communicating with faculty and exploring academic options.
- Serves as a parent liaison to connect pregnant and parenting students to available on and off campus resources.
Percent Effort: 40%
- Serves as a liaison between University Housing and the Dean of Students Office to support students residing on campus who are experiencing academic, personal, behavioral, or basic needs concerns.
- Provides crisis response, support, and coordination for students experiencing acute personal, behavioral, mental health, or housing‑related challenges.
- Collaborates with Housing Leadership team and Resident Living Coordinators (RLCs) to coordinate care, consult on student situations, and support intervention planning within the residential environment, in accordance with FERPA and institutional policies.
- Provides training and consultation for Resident Advisors (RAs) on identifying students in distress, Care & Assistance referral processes, and available campus resources.
- Assists with new student orientation, housing move‑in, and other major residential transition periods by providing outreach, support, and coordination.
- Conducts targeted outreach to students living on campus to increase awareness of Care & Assistance services, basic needs resources, and support pathways.
- Participates in housing‑related meetings, care consultations, and coordinated response efforts related to student welfare, crisis response, and residential student retention.
- Assists students who may face eviction, off‑campus housing instability, temporary housing needs, emergency housing placement, etc.
Percent Effort: 20%
- Provides outreach and education to the campus community regarding Care & Assistance services, student support resources, and referral processes.
- Supports faculty and staff when distressed students are identified, and consultation or intervention assistance is needed.
- Facilitates training and presentations for students, staff, and faculty on topics related to student distress, care coordination, and available resources.
- Participates in outreach, tabling, and engagement events representing the Care & Assistance Team, Dean of Students Office, and Student Engagement & Success Division.
- Bachelor’s degree in Counseling, Psychology, Social Work, or a closely related field.
- Five (5) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
- Additional education and/or experience may be considered as a substitution for the minimum requirements.
- High School Diploma/GED and nine (9) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
- Associates degree and seven (7) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
- Master’s degree and three (3) years of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
- Doctoral degree and one (1) year of related professional experience in case management, student support services, social services, behavioral intervention, housing support, counseling, or a closely related area.
- Experience in crisis management and student support.
- Experience facilitating training and/or presentations for students, staff, or faculty.
- Intermediate computer skills in Microsoft Word, Excel, PowerPoint, and Outlook; ability to use proprietary and web‑based applications.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to manage complex and sensitive situations involving students.
- Strong attention to detail.
- Knowledge and experience working with mental and physical health providers, community agencies, and campus partners.
- Ability to work collaboratively within a multidisciplinary team environment.
- Ability to develop, maintain, and manage case files, referral resources, and community service databases.
- Ability to maintain confidentiality in accordance with applicable laws, policies, and procedures.
- Master's degree in Counseling, Psychology, Social Work, Student Affairs/Higher Education Administration, or a closely related field.
- Five (5) or more years of experience working in a college or university setting in case management or student support services.
- Experience using an electronic case management system or student conduct/care database (e.g., Maxient, Symplicity).
- Experience working with students experiencing housing insecurity, food insecurity, financial hardship, or other basic needs concerns.
- up to $4,166.67/monthly
NOTE: Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.
(rules, policies, eligibility apply)
- Medical$0 - $30 per month for Employee Only coverage after university contribution ($920 value).Up to 83% of premium covered by the university:Employee and SpouseEmployee and ChildrenEmployee and Family coverage
- Dental & Vision
- Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
- Counseling, Work Life Assistance, Financial Resources, and Legal Resources
- Public Loan Forgiveness
- Book scholarships
- 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
- Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
- Voluntary Tax Deferred Account/Deferred Compensation Plan
- 8+ hours of vacation paid time off every month.
- 8 hours of sick leave time off every month.
- 8 hours of paid time off for Birthday leave.
- 12-15 paid holidays each year.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
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