Case Manager - Bybee Lakes HOPE Center

Socket.dev; Portland (OR); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and Holidays

401(k)

Job summary

Helping Hands in Portland, OR is seeking a Case Manager for its reentry program. You will build supportive relationships with participants, guide them through resources, and help them pursue goals toward stable housing. This full-time role offers benefits and requires occasional early mornings, evenings, or weekends.

You will collaborate with community partners, document progress, and empower participants with practical housing assistance and service coordination to promote long-term stability.

Qualifications

• High school diploma or equivalent.
• At least one year of case management or social services experience.
• Strong interpersonal, verbal, and written communication skills.
• Careful documentation and basic use of technology skills, including email, Microsoft Word and Excel, and data entry.
• A respectful, person-centered and trauma-informed approach and the ability to work collaboratively with participants and community partners.

Responsibilities

• Build rapport with participants through conversations, records review, and consultation.
• Meet with participants monthly to develop and update Individual Reentry Plans (IRPs) and set goals.
• Help participants understand and meet program requirements.
• Assist participants in accessing housing, healthcare, SNAP, DMV appointments, employment supports, and other services.
• Coordinate with healthcare providers, counselors, DHS workers, sponsors, family, and parole officers.

Skills

Case management experience

Interpersonal communication

Documentation

Microsoft Word

Microsoft Excel

Trauma-informed approach

Collaboration

Education

High school diploma or equivalent

Tools

Email

Microsoft Word

Microsoft Excel

Job description

About the Role

As a Case Manager in our reentry program, you’ll build supportive relationships with participants, help them navigate resources, and work alongside them as they set and pursue goals. You’ll support program participation and help people take practical steps toward long-term, stable housing.

$22.71 per hour. This full-time position is eligible for medical, dental, and vision coverage, paid time off (PTO), Holidays, and 401(k). May require occasional early mornings, evenings, or weekends as needed.

Open until filled with a first review of applications 9/29/2026.

What You’ll Do

• Build rapport with participants and learn about their needs through conversations, records review, and consultation.


• Meet with assigned participants monthly to develop and update Individual Reentry Plans (IRPs), set goals, review progress, and identify next steps.


• Support participants in understanding and meeting program requirements.


• Help participants access community resources and services, which may include housing, healthcare, SNAP, DMV appointments, employment supports, and other services.


• Coordinate with professionals and community partners involved in participants’ success, such as healthcare providers, counselors, legal supports, DHS workers, sponsors, family members, and parole officers.


• Respond to crises using trauma-informed de-escalation approaches and help connect participants with appropriate, timely resources.


• Develop and maintain a network of community resources, including medical and mental health services, DUI classes, social supports, financial coaching, and legal assistance.


• Build relationships with landlords, property managers, housing authorities, and affordable-housing partners; stay informed about housing opportunities and relevant requirements.


• Provide practical education and resources to help participants secure and maintain permanent housing, including coordinating rental assistance applications and payments.


• Maintain accurate documentation and protect participant confidentiality.

What You’ll Bring

• High school diploma or equivalent.


• At least one year of case management or social services experience.


• Strong interpersonal, verbal, and written communication skills.


• Careful documentation and basic use of technology skills, including email, Microsoft Word and Excel, and data entry.


• A respectful, person-centered and trauma-informed approach and the ability to work collaboratively with participants and community partners.

Especially Valuable

• Direct or lived experience related to homelessness, addiction, and/or working with low-income populations.


• Understanding of issues that may affect participants, including homelessness, chemical dependency, domestic violence, and sexual assault.

Work Environment & Physical Requirements

Work is primarily indoors in an office setting, with occasional moderate noise and exposure to scents. The role frequently involves sitting or standing at a computer and using standard office equipment, with occasional movement throughout the facility for meetings and work needs.

Helping Hands is proud to be an Equal Opportunity Employer.