Case Manager Bilingual Mandarin - OrderID: 4802

TemPositions Group of Companies; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

TemPositions Group of Companies seeks a Mandarin-speaking Case Manager in Flushing, Queens, NY to provide trauma-informed advocacy and direct services to families facing housing instability. You will conduct intake, assess needs, develop goals, and coordinate housing, education, and employment resources.

This role requires Mandarin fluency, a bachelor’s degree in human services or related field (or GED plus 3 years of experience), strong crisis intervention skills, and the ability to work a

Qualifications

• Experience conducting intakes, assessments, crisis intervention, resource coordination, and case management.
• Proficiency in trauma-informed, client-centered practices and cultural humility.
• Ability to assess vocational and educational needs to aid job readiness and economic empowerment.

Responsibilities

• Provide trauma-informed case management to families affected by housing instability through advocacy, education, and resource coordination.
• Complete intake and assessments of needs for stability and safety.
• Provide trauma-informed counseling and crisis intervention to residents.
• Maintain required documentation to ensure quality service delivery and compliance with city and state regulations.
• Practice client-centered, trauma-informed services in all interactions with residents, staff, CBOs and stakeholders.
• Participate in professional development trainings to enhance clinical skills.
• Attend weekly supervision, group supervision, monthly case conferences, and staff meetings.
• Perform other duties as assigned by the Director of Clinical Services and Program Director.

Skills

Mandarin bilingual

Case management

Trauma-informed care

Crisis intervention

Intake & assessment

Cultural humility

Flexible schedule

Physical stamina

Education

Bachelor’s degree in human services or related field

High school diploma or GED + 3 years experience

Job description

Case Manager - MANDARIN SPEAKING MANDATORY

POSITION OVERVIEW:

The Case Manager is responsible for delivery of comprehensive, trauma informed advocacy and support for families with children impacted by housing instability. Case Managers will provide direct service provision through assessment, goal development and collaborative partnerships with internal and external service provider linkages to support, improve and restore stability. Case Managers will provide client centered engagement by providing direct service support for case management, establishing housing plans, vocational and educational service planning and connecting families with securing financial resources to assist with achieving permanent housing. Must speak Mandarin.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide comprehensive trauma-informed case management services to families impacted by housing instability through advocacy, education, and resource coordination.
• Complete intake and assessments of needs for stability and safety.
• Provide trauma-informed counseling and crisis intervention to residents.
• Participate in administrative and operational tasks, including completing required documentation in a timely manner to ensure quality service delivery and compliance with city and state regulations.
• Practice trauma-informed, culturally, and linguistically sensitive, client-centered practices in all interactions with residents, staff, CBOs and other stakeholders.
• Participate in professional development internal and external training to enhance and develop clinical skills with the client population.
• Attend weekly supervision, group supervision, monthly case conferences, and staff meetings.
• Perform other duties as assigned by the Director of Clinical Services and Program Director.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s degree in human services or related field preferred.
• High diploma or GED plus three (3) years’ experience required.

REQUIRED SKILLS AND EXPERIENCE

• Bilingual - Mandarin REQUIRED
• Experience in conducting intakes, assessment, crisis intervention, resource coordination, case management, and counseling.
• Experience in assessing vocational and educational needs to assist clients with job readiness and other economic empowerment opportunities.
• Proficiency in trauma-informed care, client-centered practices and cultural humility.
• Commitment to person-centered, recovery-focused and trauma-informed service strategies, upholding residents’ rights and self-determination in service provision to families.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Must have ability to be flexible of schedule as needed.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

Location:

Flushing,Queens

Shifts

Day