Case Manager - Behavioral Health Care Coordination (Greenbrook)

Neuronetics; Fayetteville (NC); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

Job summary

Greenbrook Mental Wellness Centers in Fayetteville, NC, seeks a compassionate Case Manager to coordinate behavioral health care and serve as the primary patient contact throughout treatment.

You will manage scheduling, authorizations, CRM/EHR documentation, and cross-functional collaboration to keep treatment plans on track and ensure positive outcomes.

Qualifications

• High School Diploma or equivalent with 3-5 years in clinical case management or related healthcare coordination
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, Excel)
• Strong communication, organizational, and patient service skills with ability to manage multiple priorities

Responsibilities

• Guide patients through treatment journey from consultation to completion
• Coordinate appointments, provider schedules, authorizations, and specialty pharmacy activities
• Monitor patient progress, address barriers to care, collaborate with cross-functional teams
• Maintain documentation, financial estimates, and patient records in CRM and EHR
• Respond to patient inquiries with empathy and professionalism
• Support high-quality patient outcomes while ensuring compliance with requirements

Skills

EHR systems

MS Office (Outlook, Word, Excel)

Education

Healthcare-related degree

Tools

CRM/Salesforce

Job description

Case Manager - Behavioral Health Care Coordination (Greenbrook)

Location: Clinic-Based in Fayetteville, NC
Department: Patient Access – Care Coordination

At Greenbrook Mental Wellness Centers, you'll make a meaningful impact on patients' lives while helping deliver innovative mental health treatments. Join a collaborative, patient-focused team with opportunities for growth and development.

We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.

We offer

• Meaningful work that directly impacts patients' mental health and well-being in a collaborative, compassionate, and patient-focused environment
• Opportunities to develop expertise in innovative mental health treatments while enjoying autonomy, ownership, and career growth opportunities within a growing organization
• Competitive pay of $24-27/hr based on experience and education
• Comprehensive benefits package, including medical, dental, and vision insurance; 401(k) with company match
• Paid Time Off (PTO) and paid holidays

What You'll Do

• Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
• Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
• Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
• Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
• Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
• Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements

Qualifications

Required

• High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
• Strong communication, organizational, and patient service skills with the ability to manage multiple priorities

Preferred

• Associate's or Bachelor's degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations
• Experience with CRM systems (Salesforce preferred) and knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes
• Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialist treatment programs preferred

What Makes You a Great Fit?

• Passionate about delivering exceptional patient care and customer service with empathy and professionalism
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
• A proactive problem-solver who takes ownership and finds effective solutions
• Collaborative, adaptable, and quick to learn new systems, processes, and ways of working

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

*We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

About Us

Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.