Case Manager, Associate

Acentra Health; Portland (OR); Hybrid; USD 61,280 - 70,000; Full time

Benefits offered by this job

Comprehensive health plans

Paid time off

Retirement savings

Educational assistance

Job summary

Acentra Health in Portland, Oregon is seeking a Case Manager, Associate to provide community-based support through the HCBS 1915(i) program. This role involves coordinating care for members with significant behavioral health needs, ensuring compliance with OHA and CMS regulations.

The ideal candidate will have 2+ years of Medicaid-funded case management experience, strong communication skills, and a commitment to providing member-centered services. A comprehensive benefits package is included.

Qualifications

• 2+ years of experience in case management or care coordination.
• Ability to build partnerships with healthcare providers.
• Experience working with aging adults and chronic disease.

Responsibilities

• Conduct timely outreach and follow-up with referred members.
• Develop and monitor Person-Centered Service Plans (PCSPs).
• Ensure compliance with OHA and CMS regulations.

Skills

Medicaid-funded case management

Care coordination

Community health programs

Experience with high-need populations

Communication skills

Clinical judgment

Education

High school diploma or equivalent

Bachelor's degree in Social Work or related field

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Job Summary and Responsibilities

Acentra Health is looking for a Case Manager, Associate to join our growing team.

Job Summary:

The Home and CommunityBased Services (HCBS) 1915(i) program provides longterm, communitybased supports for individuals with significant behavioral health, cognitive, or functional needs so they can remain safely in their homes and communities. HCBS includes personcentered planning, skills training, personal care, supported housing and employment, and coordination across medical, behavioral health, and social service systems. Case Managers ensure members receive the right services at the right time, reduce barriers to care, and support stability in the least restrictive setting.

Location Requirements

We need one hire in each region:

• Central Oregon
• Southern Oregon
• Eastern Oregon

HCBS Case Managers are responsible for delivering traumainformed, personcentered care coordination that meets OHA and CMS requirements. Core responsibilities include:

• Conducting timely outreach, engagement, and followup with referred members
• Completing eligibility coordination tasks, documentation collection, and packet submission
• Developing, updating, and monitoring PersonCentered Service Plans (PCSPs)
• Coordinating across medical, behavioral health, and social service systems to reduce barriers to care
• Providing warm handoffs to CCOs, BH providers, and community resources as needed
• Monitoring service utilization, identifying gaps, and escalating concerns appropriately
• Documenting all activities in Atrezzo in accordance with HCBS documentation standards
• Conducting safety assessments and following crisis escalation protocols when needed
• Maintaining strong partnerships with CMHPs, CDDPs, CCOs, housing providers, and community agencies
• Ensuring compliance with OHA policies, CMS HCBS regulations, and internal program protocols
• Supporting members in navigating complex systems, advocating for needs, and promoting stability in the least restrictive setting
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

These responsibilities require strong clinical judgment, excellent communication skills, and the ability to coordinate across multiple systems while maintaining a membercentered approach.

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in Medicaidfunded case management, care coordination, or community health programs
• Experience working with highneed populations (I/DD, aging adults, SMI, justiceinvolved individuals, ruralcommunities, chronic disease, etc.)
• Demonstrate the ability to build strong partnerships with CMHPs, CDDPs, healthcare providers, and community organizations
• Experience or skills in providing technical assistance, including provider education and bestpracticeimplementation support

Preferred Qualifications

• Bachelor's degree in Social Work, Public Health, Human Services, Healthcare Administration, or a related field
• Knowledge of Medicaid policy, including OHA standards and regulatory compliance
• PersonCentered Planning principles
• HCBS and LTSS knowledge, including eligibility pathways and case management best practices
• Experience with behavioral health and disability services (I/DD, SMI, cooccurring conditions)
• Equity and traumainformed care practices
• Interdisciplinary collaboration with CMHPs, housing supports, and community providers
• Data-informed decisionmaking using service utilization and outcomes data
• Regulatory compliance with CMS HCBS rules, OHA policies, and Medicaid processes

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

USD $61,280.00 - USD $70,000.00 /Yr.