Care Coordinator

Acentra; Oregon, Northern (WI, KY); On-site; USD 32,000 - 40,000; Full time

Job summary

Acentra Health seeks a Care Coordinator to join our growing team and help deliver high-quality care management services to plan enrollees.

You will perform outreach calls, conduct assessments, coordinate with case managers and health coaches, ensure service delivery in a compliant, patient-centered manner, and participate in ongoing quality improvements. This role is remote within Oregon with potential travel to the Tualatin office.

Qualifications

• Associate’s degree in health-related field or medical assistant training.
• 4+ years of experience in care coordination, preferably in field environments.
• 2+ years in a clinical environment, preferably in field delivery.

Responsibilities

• Inbound and outbound calls to enrollees and care team members.
• Ensure comprehensive, compliant service delivery to enrollees.
• Conduct general assessments for assignment to appropriate care staff.
• Participate in interdisciplinary reviews for coordinated planning.
• Support quality management activities and regulatory accreditations.
• Assist leadership in budget-adherent service delivery and time/expense reporting.
• Read, understand, and adhere to corporate HIPAA and security policies.

Skills

Care coordination

Telephonic outreach

Bilingual Spanish

Communication skills

Customer service

Documentation

Education

Associate's degree in health-related field

Medical assistant training

Tools

Care management applications

Microsoft Office

Job description

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra seeks a Care Coordinator to join our growing team.

Job Summary

Provides field care coordination outreach activities to support care management program delivery to plan Enrollees to support healthy lifestyle choices & to reduce short and long term effects of chronic illnesses.

Responsibilities

• Responsible for inbound and outbound calls
• Ensures the responsible delivery of comprehensive services to enrollees.
• Conducts general assessments for supervisor/lead interpretation/evaluation and assignment to case manager / health coach based on results.
• Participates in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care.
• Proactively engages in delivery of quality management program activities that are the direct responsibility of the Health Services team. Assists in the achievement and ongoing maintenance of accreditations for defined programs.
• Assists Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

*Work Schedule: Must have flexibility to work a shift between the hours of 7:0 AM to 7:00 PM Pacific Time, Monday through Friday. (Currently hiring into 10am-7pm coverage.)

*This role is remote within the State of Oregon and may require up to 5-10% travel to the Tualatin office depending on business needs.

Required Qualifications, Knowledge, and Experience

• Associate’s degree in health-related field and/or medical assistant training
• 4+ years of experience in care coordination (field environment preferred)
• 2+ years of experience in clinical environment, preferably in field delivery

Preferred Qualifications

• 1+ years of telephonic outreach or call center experience
• Bilingual in Spanish strongly preferred
• Public sector experience, e.g. Commercial / Medicare / Medicaid
• Knowledge of principles, ethics, and precepts of care management service delivery
• Knowledge of customer service principles
• Knowledge of medical terminology
• Knowledge of regulatory and accreditation standards
• Strong written and verbal communication skills
• Strong field and telephonic interviewing skills
• Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access)
• Strong prioritization and organizational skills
• Ability to demonstrate purposeful and outcomes directed critical thinking within daily operational activities
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed
• Ability to interpret real-time and historical information to inform delivery on overall accountabilities

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

Pay Range

USD $23.50 - USD $28.89 /Hr.