Case Manager, Associate

Acentra Health; Oregon (WI); On-site; USD 61,280 - 70,000; Full time

Benefits offered by this job

Comprehensive health plans

Paid time off

Retirement savings

Corporate wellness programs

Job summary

Acentra Health is seeking a Case Manager, Associate to provide support through the HCBS program in Oregon. This role involves coordinating care for individuals with significant needs, ensuring they receive timely and appropriate services.

Ideal candidates will have experience in community health and Medicaid-funded programs. The position offers a supportive work environment, with benefits including comprehensive health plans and paid time off.

Qualifications

• 2+ years experience in Medicaid-funded case management or community health.
• Experience with high-need populations.
• Ability to build strong partnerships with health providers.

Responsibilities

• Conduct outreach and follow-up with referred members.
• Update and monitor Person-Centered Service Plans.
• Coordinate across medical and behavioral health systems.

Skills

Clinical judgment

Excellent communication

Coordination across systems

Education

High school diploma or equivalent

Bachelor’s degree in a relevant field (preferred)

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Job Summary and Responsibilities

Acentra Health is looking for a Case Manager, Associate to join our growing team.

Job Summary

The Home and Community‑Based Services (HCBS) 1915(i) program provides long‑term, community‑based supports for individuals with significant behavioral health, cognitive, or functional needs so they can remain safely in their homes and communities. HCBS includes person‑centered planning, skills training, personal care, supported housing and employment, and coordination across medical, behavioral health, and social service systems. Case Managers ensure members receive the right services at the right time, reduce barriers to care, and support stability in the least restrictive setting.

Location Requirements

• Central Oregon
• Southern Oregon
• Eastern Oregon

Responsibilities

• Conducting timely outreach, engagement, and follow‑up with referred members
• Completing eligibility coordination tasks, documentation collection, and packet submission
• Developing, updating, and monitoring Person‑Centered Service Plans (PCSPs)
• Coordinating across medical, behavioral health, and social service systems to reduce barriers to care
• Providing warm handoffs to CCOs, BH providers, and community resources as needed
• Monitoring service utilization, identifying gaps, and escalating concerns appropriately
• Documenting all activities in Atrezzo in accordance with HCBS documentation standards
• Conducting safety assessments and following crisis escalation protocols when needed
• Maintaining strong partnerships with CMHPs, CDDPs, CCOs, housing providers, and community agencies
• Ensuring compliance with OHA policies, CMS HCBS regulations, and internal program protocols
• Supporting members in navigating complex systems, advocating for needs, and promoting stability in the least restrictive setting
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

These responsibilities require strong clinical judgment, excellent communication skills, and the ability to coordinate across multiple systems while maintaining a member‑centered approach.

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in Medicaid‑funded case management, care coordination, or community health programs
• Experience working with high‑need populations (I/DD, aging adults, SMI, justice‑involved individuals, rural communities, chronic disease, etc.)
• Demonstrate the ability to build strong partnerships with CMHPs, CDDPs, healthcare providers, and community organizations
• Experience or skills in providing technical assistance, including provider education and best‑practice implementation support

Preferred Qualifications

• Bachelor’s degree in Social Work, Public Health, Human Services, Healthcare Administration, or a related field
• Knowledge of Medicaid policy, including OHA standards and regulatory compliance
• Person‑Centered Planning principles
• HCBS and LTSS knowledge, including eligibility pathways and case management best practices
• Experience with behavioral health and disability services (I/DD, SMI, co‑occurring conditions)
• Equity and trauma‑informed care practices
• Interdisciplinary collaboration with CMHPs, housing supports, and community providers
• Data‑informed decision‑making using service utilization and outcomes data
• Regulatory compliance with CMS HCBS rules, OHA policies, and Medicaid processes

Benefits

Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience In Lieu Of Degree

For non‑clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

Pay Range: USD $61,280.00 - USD $70,000.00 /Yr.