Case Manager Assistant

Lawrence Hall; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Public Service Loan Forgiveness

Job summary

Lawrence Hall, a Chicago-based nonprofit serving youth and families impacted by trauma, seeks a Case Manager Assistant to provide administrative and case management support within the Foster Care Department. You will help coordinate family visits, maintain case documentation, and support communication among families, schools, and service providers.

The ideal candidate is highly organized, detail-oriented, and committed to trauma-informed, family-centered care.

Qualifications

• Requires a High School Diploma or Associate degree in Human Services or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Excel and standard office software.
• Strong organizational skills and attention to detail.
• Ability to pass background, child welfare, and drug screening requirements.
• Valid Illinois driver's license and reliable transportation.

Responsibilities

• Coordinate and schedule family visits, appointments, meetings, and service activities.
• Maintain case files, court records, correspondence, and program documentation.
• Assist Child Welfare Specialists by gathering, organizing, and distributing records, reports, and information from families, schools, courts, service providers, and other stakeholders.
• Support family team meetings, court hearings, and case-related activities through note-taking, documentation tracking, and follow-up coordination.
• Respond to inquiries from youth, families, foster parents, service providers, and community partners regarding services and program-related information.
• Collaborate with internal staff and external partners to ensure effective communication, service coordination, and continuity of care for youth and families.

Skills

Verbal and written communication

Microsoft Outlook/Word/Excel

Highly organized

Confidentiality handling

Driver's license (IL)

Reliable transportation

Education

High School Diploma or Associate degree in Human Services or related field

Job description

Case Manager Assistant

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and communities impacted by trauma. Lawrence Hall is committed to helping young people build resilience, strengthen connections, and achieve long-term success through trauma-informed, community-based support.

Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

About the Role

The Case Manager Assistant provides administrative and case management support to youth, families, foster parents, and Child Welfare Specialists within the Foster Care Department. This role plays an important part in coordinating family visitation, maintaining case documentation, and supporting communication among families, service providers, and community partners. The ideal candidate is highly organized, detail-oriented, and committed to supporting positive outcomes for youth and families through a trauma-informed and family-centered approach.

What You'll Do

• Coordinate and schedule family visits, appointments, meetings, and other service-related activities for youth and families.


• Maintain case files, court records, correspondence, and program documentation in accordance with agency and regulatory requirements.


• Assist Child Welfare Specialists by gathering, organizing, and distributing records, reports, and information from families, schools, courts, service providers, and other stakeholders.


• Support child and family team meetings, court hearings, and case-related activities through note-taking, documentation tracking, and follow-up coordination.


• Respond to inquiries from youth, families, foster parents, service providers, and community partners regarding services and program-related information.


• Collaborate with internal staff and external partners to ensure effective communication, service coordination, and continuity of care for youth and families.

Who We're Looking For

Required

• High School Diploma or Associate degree in Human Services or a related field.


• Strong verbal and written communication skills.


• Proficiency with Microsoft Outlook, Word, Excel, and other standard business software applications.


• Strong organizational skills and attention to detail.


• Ability to maintain accurate records and handle confidential information appropriately.


• Valid Illinois driver's license.


• Access to reliable transportation, as required by program responsibilities.


• Ability to pass required background, child welfare, and drug screening requirements.

Preferred

• Experience working in child welfare, foster care, family services, or a related human services setting.


• Knowledge of childhood trauma and experience supporting youth and families impacted by trauma.


• Knowledge of youth development, adolescent issues, and strength-based approaches to working with young people and families.

Position Requirements & Work Environment

Work Location:

Francisco Campus - 4833 N Francisco Ave, Chicago, IL 60625, USA

Travel/Driving:

Local travel may be required to support family visits, meetings, court-related activities, and service coordination. A valid driver's license and reliable transportation are required.

Schedule:

Full-time position requiring flexibility to accommodate family visitation schedules, meetings, youth needs, and program activities that may occur during evenings and weekends.

Physical Requirements:

Frequent use of computers, telephones, case management systems, and standard office equipment. Regular documentation, communication, and participation in meetings are required.

Work Environment:

Work occurs in office, community, and other service-related settings while supporting youth, families, foster parents, and community partners.

Other Position Requirements:

• Maintain confidentiality and comply with agency, DCFS, and regulatory requirements.


• Complete required training, including trauma-informed care and professional development activities.


• Demonstrate collaboration, professionalism, empathy, and commitment to Lawrence Hall's mission and values.

Compensation and Benefits

We care about the well-being of our employees and are proud to offer a comprehensive and competitive total rewards package that includes:

• Salary: $20.58 - $25.58/HR. Compensation is based on a set hourly rate plus additional compensation for education and experience.


• Average of 17-25 days PTO + 9 holidays.


• Medical, dental, and vision insurance options.


• 401(k) with up to 5% employer match and auto-vesting.


• Flexible Spending Accounts (FSA).


• Pre-tax commuter benefits.


• Employer-paid life, AD&D, and Employee Assistance Program benefits.


• Wellness reimbursement program.


• Employee referral bonus opportunities.


• Public Service Loan Forgiveness eligibility.

FLSA Status:

Non-Exempt.

Equal Opportunity Employer M/F/D/V