Case Manager - Adult Program

Crystal Springs, Inc; Assonet (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Crystal Springs, Inc in Assonet is seeking a dedicated Case Manager to provide case management services. The role involves coordinating care, ensuring quality of life, and maintaining communication with families and external agencies.

The ideal candidate will hold a Bachelor's degree and have at least two years of experience in Human Services. You will work collaboratively with a management team to support individuals in achieving their personal growth and well-being.

Qualifications

• Minimum of two years of case management experience in Human Services.
• Knowledge of Department of Developmental Disabilities and Day Habilitation regulations preferred.

Responsibilities

• Provide case management services to individuals and families.
• Serve as the primary liaison to families, guardians, and provider organizations.
• Attend team meetings and assist in the admissions process.

Skills

Case management experience

Understanding of developmental disabilities

Strong communication skills

Collaboration with external agencies

Education

Bachelor's degree in a related field

Job description

Crystal Springs is looking for a dedicated and experienced Case Manager who will be responsible for providing case management services to the individuals and their families. This includes initial and ongoing collateral work with licensing agencies, funding sources, referral sources, guardians, courts, and other programs; coordination of internal services that include quality assurance, conducting pre-placement interviews and supporting the intake process; coordinating and facilitating individual transitions to new homes within the program and/or to other agencies; and maintaining needed resources. The Case Manager participates collaboratively with all members of the management team.

Standards of Care

Promote and support each individual's Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships. Address the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs. Involve the individual, to the greatest extent possible, and caregiver in the decision‑making process. Facilitate transitions of care, which includes a complete transfer to the next care‑setting provider (internal and external) that is effective, safe, timely, and complete. Provide professional representation when representing the agency with external parties. Ensure that all family members, guardians, and visitors are welcomed and treated with dignity and respect. Work collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alert appropriate administrators in the identification of potential conflicts. Ensure visits, telephone, and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standards. Promote interventions that promote the development of independence and improved quality of life. Maintain professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholders. Establish and maintain a positive collaborative working relationship with families/guardians, day habilitation program, residential supports, nursing department, providers, and other appropriate agencies.

Case Liaison

Serve as the primary liaison to families/guardians, agency supporters and provider organizations. Communicate treatment progress, issues, concerns, and general status to families/guardians and other relevant external case workers as needed, and minimally once every two weeks. Maintain routine contact with day habilitation program, residential supports, nursing department, providers and other appropriate agencies. Ensure adequate and ongoing communication of progress, issues, concerns, and general status to all members of the individual's team. Provide initial response to most concerns and complaints from parents, guardians, workers, and other external stakeholders, working closely with the Supervisor II's, Residential Coordinators, and Director of Residential Services. Distribute Satisfaction Surveys to parents/guardians as per Crystal Springs procedure.

General Responsibilities

Attend team meetings, ISP meetings, in‑service trainings, conferences, and seminars as required by the Director of Adult Services. Assist in admissions process as assigned. Cooperate and participate in internal investigations. Perform other reasonably related duties as assigned.

Qualifications

Bachelor's degree in a related field of study. Minimum of two years case management experience in Human Services. Knowledge of Department of Developmental Disabilities and Day Habilitation regulations and CARF standards preferred.