Nurse Case Manager

Crystal Springs Inc.; Freetown (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Nurse Case Manager at Crystal Springs, Inc. in Massachusetts coordinates care for adults with developmental disabilities, following physicians' orders and agency policies to maintain health and wellbeing. This role may involve direct nursing care and oversight of assigned individuals and staff to ensure quality care.

Licensed Practical Nurse (LPN) licensed in Massachusetts is required. Strong communication, documentation, and collaboration with the inter-disciplinary team are essential for

Qualifications

• Must hold LPN license in Massachusetts in good standing.
• Experience providing nursing care within adult developmental disability settings preferred.
• Ability to coordinate care and document accurately per DDS policies.

Responsibilities

• Provide oversight to assigned homes/individuals and monitor care plans.
• Complete monthly summaries and skin assessments.
• Assess individuals physically, including vital signs and weight.
• Provide basic wound care and medication reviews as needed.
• Maintain open communication with the care team, families, and medical providers.
• Complete timely documentation and coordinate follow-up appointments.
• Act as Primary Nurse for caseload and ensure labs, exams are current.
• Attend ISPs and provide training to staff as required.
• Maintain licensure and CPR/First Aid certification.

Skills

Nursing assessment

Emergency triage

Lab/x-ray interpretation

Communication with physicians

Documentation

Team coordination

HIPAA knowledge

Patient advocacy

Multitasking

Care planning

Education

LPN licensure (Massachusetts)

Job description

Job Description

Job Title: Nurse Case Manager

Department: Adult Nursing

Reports To: Nursing Supervisor

FSLA Status: Non-Exempt

Prepared By: Nursing Supervisor

Prepared Date: November 2018

Approved By: Chief Executive Officer

Mission Statement

Crystal Springs' Adult Services are designed to provide adults with developmental disabilities nurturing environments where they are treated with dignity, respect, care and compassion, and are supported to achieve their greatest potential to live independently, gain meaningful employment, and live a healthy lifestyle.

Job Summary

The Nurse Case manager assists the Nursing department in the coordination of care for each individual in maintaining their health and well-being by following physicians' orders, plans of care and appropriate policies, procedures and protocols. In addition to providing direct oversight to assigned individuals and staff, the Nurse Case Manager may be required to provide direct nursing care to individuals at CSI. Such care must be in accordance with current federal and state law and regulation, facility policies and procedures, and as may be required by the Director of Nursing Services to ensure that the highest degree of quality care is always maintained for the individuals of Crystal Springs. The Licensed Practical Nurse must at all times act in a professional manner and have the ability to multi-task.

COMPETENCIES/SKILLS

• Demonstrated ability to perform nursing medical assessments, effectively triage day-to-day emergencies, phone calls and/or other medically related situations that may arise
• Demonstrated ability to effectively review and interpret lab, x-ray and other evaluation reports and consults
• Demonstrated ability to effectively communicate with physicians, outside specialists, funding agencies and parents/guardians as needed.
• Demonstrated professionalism and the ability to multitask.
• Demonstrated knowledge and commitment to the agency's mission, vision, values, and goals through leadership.
• Demonstrated ability to function as a healthy and therapeutic role model.
• Demonstrated fairness, forethought, and good judgment in decision making.
• Demonstrated understanding and adherence to the agency's culture of care expectations and family-centered care and treatment philosophy and protocols.
• Demonstrated cooperative attitude and effective written, verbal and interpersonal communication skills with others (students and their families, supervisors and other professionals) to nurture healthy and productive working relationships.
• Demonstrated understanding of general environmental & safety policies/procedures with a particular focus on Pica safety.
• Demonstrated understanding and ability to attend to and complete all required documentation.
• Demonstrated ability to assist individuals and oversee the general healthcare provided by direct support staff. Collaborates with MAP site supervisor and other staff on medically related treatments/doctor's orders as well as personal care development and maintenance as appropriate.
• Demonstrated understanding of client confidentiality regulations such as HIPAA and other protocols.
• Demonstrated knowledge of computer skills.
• Demonstrated ability to plan, organize, set goals and follow through on tasks as well as motivating staff and fostering opportunities for teamwork.
• Demonstrated knowledge of policies and procedures for reporting suspected abuse and neglect.
• Demonstrated understanding and sensitivity to cultural, ethnic, racial, and socio-economic issues.
• Demonstrated ability to understand and adhere to relevant laws, contractual obligations and licensing regulations.

DUTIES AND RESPONSIBILITIES

• Provide oversight to assigned homes/individuals to include but not limited to assistance with in-home audits, medication and MAR reviews, and teaching/training staff as appropriate.
• Complete monthly summaries and skin assessments.
• Provide physical assessment of individuals including staff reports of vital signs such as blood pressure, temperature, and weight
• Provide basic wound care including cleaning and bandaging injured areas when needed.
• Maintain open lines of communication with the individual's team, parents/guardians, medical providers, DDS, and any other vendor/s involved in the individual's care
• Complete required documentation in a timely manner and submit it to appropriate parties.
• Document and communicate all medical issues, appointments and interventions, etc.
• Function as Primary Nurse for assigned caseload and ensure that all lab work, physicals, dental, audio and vision exams etc., are current and coordinate with program directors and staff to ensure that all follow-up appointments are completed as recommended on consultation forms
• Review all appropriate tracking logs (BM, menses, etc.) and provide suggestions on care interventions and to provide additional training/retraining when necessary.
• Familiarity with MAP standards
• Collaborates with the interdisciplinary team on pharmacy services, as needed
• Attend doctor's appointments as needed
• Prepare for and attend ISPs for assigned individuals
• Provide G and J tube care as needed
• Provide medically related assistance and training to staff as needed
• Attend staff meetings as directed
• Maintain current licensure, current CPR and First Aid certification
• Maintain required certifications of the Adult Program.
• Perform other duties as assigned

LANGUAGE/COMMUNICATION SKILLS

Ability to communicate clearly and effectively in spoken and written English; and to read and comprehend work related documents which are almost exclusively written in English.

ENVIRONMENTAL CONDITIONS

Duties may include accompanying residents to various appointments

PHYSICAL AND OTHER DEMANDS

Ability to hear alarms, phones, and communications from adults and employees in short and long range

Ability to lift at least 35 pounds with another employee or lifting equipment

Ability to bend, kneel, squat and stand for long periods of time throughout the shift

Ability to reach above the shoulders at least four times during a shift, often lifting an item of weight;

Ability to grasp, retrieve, pinch and hold small items frequently throughout the shift, at least once every ten minutes

Ability to train and perform procedures surrounding CPR, First Aid, physical restraints and crisis intervention for the safety of the residents and staff

Ability to manage and handle stressful and emotionally charged interactions and situations

OTHER REQUIREMENTS

Must hold a valid driver's license. Must be willing to be trained to drive the Company's wheelchair and/or minivans safely according to Massachusetts driving laws.

Will participate in all DDS mandated trainings.

Statement of Nondiscrimination

Crystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law.

Supervisory Responsibilities

• No supervisory responsibilities

Competencies

1. Customer/Person-centered focused.
2. Ethical Conduct.
3. Leadership skills.
4. Personal Effectiveness/Credibility.
5. Thoroughness.
6. Time Management/organization skills
7. Basic computer skills
8. Literacy with basic Microsoft 365 programs (Word, Excel, PowerPoint)

QUALIFICATIONS

• LPN, currently licensed in the State of Massachusetts and in good standing.

Language/Communication Skills

• Ability to communicate clearly and effectively in spoken and written English and to read and comprehend work related documents which are almost exclusively written in English.

Environmental Conditions

• Duties are performed indoors and outdoors accompanying residents to various activities, events and appointments;
• Some duties may be performed in a rehabilitation pool.

Other Requirements

• Must hold a valid driver's license for more than one year and be willing to be trained on the company's wheelchair and/or mini vans safely according to Massachusetts driving laws;
• Each nurse must participate in all DDS required trainings.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at the management's discretion. It is the policy of Crystal Springs, Inc. to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.