Case Manager (53529)

WESTCARE INC; Florida; On-site; USD 36,000 - 40,000; Full time

Job summary

WestCare Inc. is seeking a dedicated Case Manager to support children and families within the child welfare system in Doral, FL. The role focuses on safety, well-being, and permanency, applying trauma-informed practices and collaborating with a team of professionals.

Responsibilities include developing case plans, conducting reviews, coordinating services, and maintaining compliant documentation. A 4-year degree is required, with a master’s preferred; certification within 1 year is expected.

Qualifications

• Bachelor’s degree is required; Master’s preferred.
• Certification as a Case Manager is required within 1 year from hire date.

Responsibilities

• Assess the needs and strengths of children and family
• Develop Case Plans in collaboration with the children and family
• Conduct monthly Case Plan reviews
• Document all services and activities timely in accord with standards
• Coordinate child and family care with the treatment team and external providers
• Prepare Judicial Reviews Social Study report (JRSSR) and Progress Reports for courts and agencies
• Provide referrals and linkage for the children and family as needed
• Ensure HIPAA compliance and maintain confidential files
• Support permanency planning and reunification efforts
• Participate in multidisciplinary team meetings and court hearings as required

Skills

Case management

Trauma-informed care

HIPAA compliance

Interagency collaboration

Documentation

Communication

Multidisciplinary teamwork

Flexibility

Excellent organization

Transportation coordination

Education

Bachelor’s degree in social work, human services, or related field

Master’s degree in social work or related field

Certification as Case Manager (CBHCM or CWCM) in good standing

Job description

Job Details

Job Location: Doral 5605 NW 82ND Avenue - Doral, FL, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $26.44 - $28.84Hourly

Position Summary

The Case Manager plays a vital role in supporting children and families involved in the child welfare system. This position ensures the safety, well-being, and permanency of children who have been removed or are at risk of removal from their homes due to abuse, neglect, or abandonment. Case Manager is responsible for implementing the Florida Child Welfare Practice Model, focusing on family-centered practices, trauma-informed care, and community-informed service delivery.

Essential Job Functions

• Assess the needs and strengths of children and family
• Develop Case Plans in collaboration with the children and family
• Conduct monthly Case Plan reviews
• Document all services and activities timely in accord with certification, licensing, Medicaid, accreditation standards and agency policy and procedure
• Conduct individual case management sessions, as needed
• Perform activities on behalf of the children and family, including attendance at external appointments (e.g., court appearances, etc.), as needed
• Provide referrals and linkage for the children and family, as needed
• Prepare Judicial Reviews Social Study report (JRSSR) and Progress Reports, as required, for assigned child and family for courts, probation officers, caseworkers, etc.
• Coordinate child and family care with the treatment team and with external providers
• Responsible for the development of the case plan with other treatment team members
• Provide, arrange and coordinate transportation for child and family, as necessary
• Participate in case conferences
• Participating in multidisciplinary team meetings as required
• Will utilize Stabilify Parent Portal or other data systems required to support the case management role.
• Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Participate in performance improvement activities
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
• Develop, implement, and monitor case plans aimed at achieving permanency for children within 12 months.
• Collaborate with legal services, placement units, behavioral health providers, and other departments to ensure comprehensive support for children and families.
• Ensure accurate and timely documentation of services in compliance with CCWIS requirements.
• Provide safety management services, including crisis intervention and coordination of resources for families in alignment with in-home safety plans.
• Establish and maintain meaningful connections for youth with kin, fictive kin, and mentors to support life-long relationships.
• Promote placement stability by actively supporting foster and adoptive families.
• Maintain contact and connection with biological parents to facilitate reunification efforts while maintaining concurrent planning to explore alternative permanency options.
• Partner with local school liaisons to increase stakeholder involvement for the educational needs of children, supporting individualized educational plans and grade-level performance.
• Work closely with community-based organizations to strengthen family preservation when possible.
• Support pre-independent living programs by developing and implementing life skills education plans for older youth in care.
• Minimize the length of time children wait for adoption by expediting the placement process and finalizing adoptions, particularly for children with special needs.
• Partner and collaborate with Peer Family Navigator on coordination of services rendered.
• Perform any other duties as assigned.

Qualifications: Essential Qualifications

Certifications/Licensures

• Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is required within 1 year from the date of hire. Preference will be given to those candidates who are currently Certified

Education

• Bachelor’s degree in social work, human services, or a related field (required).
• Master’s degree in social work or a related field (preferred).

Experience and Competencies

• A minimum of two (2) years of related experience providing case management and/or care coordination services preferred.
• Minimum of one year of direct services experience with children, youth, and families.
• Physical required prior to hire; paid by agency
• Bilingual preferred.
• Valid Florida driver’s license
• Must have familiarity of Miami Dade County
• Must have reliable transportation
• Must have availability to work a flexible schedule including evenings and weekends.
• Maintains confidential files and records.
• Ability to identify and describe key signs, symptoms, impact and manifestations of adverse experiences
• Ability to prioritize and organize competing consumer and family needs
• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding triggering past adverse experiences, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Aware of the differences between trauma informed and trauma-specific services
• Knowledge of Trauma-Informed Care
• Knowledge of the inter-relationship between substance abuse and mental health disorders
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• The ability to conceptualize cases within a developmental framework for the purpose of service planning, therapeutic intervention, and discharge planning
• The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs.
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop, change and update Safety Plans, as needed
• The ability to identify the needs of a child and family that cannot be met by the agency and to assist the child/family to utilize the support systems and community resources available
• The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources
• The ability to provide service planning through the identification and prioritization of problems needing resolution; the development of goals and objectives for the consumer which are expressed in behavioral and measurable terms; and the ability to negotiate goals and objectives with the consumer and the family
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of family dynamics, family roles, and family structure
• Understanding of issues related toindividuals with varied identities in prevention, intervention and treatment.
• Understands that individuals withdistinct community backgroundshave different perceptions of health
• Demonstrates respect forindividuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing services
• Understands that individuals withdistinct community backgrounds define and perceive family and its importance differently
• Demonstrates ability to work effectively with individuals withdistinct community backgrounds
• Understands the bidirectional relationships between substance use and mental disorders
• Understands the differences among various kinds of abuse and adverse experiences, including physical, emotional, and sexual abuse; domestic violence; experiences of was for both combat veterans and survivors of war; natural disasters; and community violence
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
• Maintains a good attendance record.
• Observes working hours
• Shows flexibility and is responsive to requests from supervisor
• Works independently with minimal supervision
• Exhibits characteristics of good workmanship, and integrity on the job
• Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
• Is courteous to consumers, staff, and all others.
• Demonstrates tact at the appropriate time.
• Cooperates with others both within and outside WestCare.
• Works well with supervisor; accepts direction and supervision
• Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.
• Work area is clean and orderly.
• Verbalizes, understands and adheres to agency safety procedures.
• Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
• Present a positive personal image
• Dresses and maintains a professional demeanor
• CPR Certification, First Aid Certification and an annual Tuberculosis test.
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
• Strong knowledge of the Florida Child Welfare Practice Model and related statutes.
• Excellent communication and collaboration skills with diverse stakeholders.
• Commitment to programs built on proven methods that ensure effective treatment
• Ability to manage a full caseloads and attend court hearings as required.

Working Conditions

• Work is primarily performed in an office and/ or community settings
• Some outdoor activities may be required.

Essential Physical Demands

Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.

Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands

Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.

Requires the ability to work under stress and in emotionally charged settings.

The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.