Case Manager

The Village South; Florida; On-site; USD 25,000 - 35,000; Full time

Job summary

WestCare Foundation in Pembroke Pines, FL seeks a consumer advocate to coordinate services and ensure effective case management for individuals and families served. The role emphasizes needs assessments, service planning, and collaboration within a licensed framework.

The position requires documenting services to licensing, Medicaid and Joint Commission standards, plus coordinating with the treatment team. Bilingual ability is preferred and a valid driver’s license is required.

Qualifications

• Minimum two years of related experience in case management or care coordination.
• Bilingual preferred.
• Valid driver's license and ability to obtain WestCare vehicle insurance.
• Familiarity with Broward County.

Responsibilities

• Conduct Needs Assessment
• Develop Service Plans with consumer and family
• Conduct monthly Service Plan reviews
• Document clinical services per licensing, Medicaid and Joint Commission
• Conduct individual case management sessions as needed
• Arrange transportation for consumers as needed
• Prepare monthly Progress Reports for courts and caseworkers
• Coordinate care with treatment team and external providers
• Develop discharge plan with treatment team

Skills

Case management

Care coordination

Bilingual

Documentation

Trauma-informed care

Education

4-year degree

Job description

Job Details

Job Location: Pembroke Pines - 1633 Poinciana Drive - Pembroke Pines, FL 33025

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $21.63 - $21.63 Hourly

Job Category: Nonprofit - Social Services

https://info.flclearinghouse.com

Position Summary

The individual in this position acts as the primary consumer advocate, keeps abreast of progress, and coordinates all services delivered to the consumer and family internally and through external referral.

Essential Job Functions

• Conduct Needs Assessment
• Develop Service Plans in collaboration with the consumer and family
• Conduct monthly Service Plan reviews
• Document all clinical services and activities in accord with licensing, Medicaid, and Joint Commission standards and agency policy and procedure
• Conduct individual case management sessions, as needed
• Perform activities on behalf of the consumer and family, including attendance at external appointments (e.g., court appearances, etc.), as needed
• Provide referral and linkage for the consumer and family, as needed
• Prepare monthly Progress Reports, as required, for assigned consumers for courts, probation officers, caseworkers, etc.
• Coordinate consumer and family care with the treatment team and with external providers
• Responsible for the development of the discharge plan in coordination with other treatment team members
• Arrange transportation for consumers, as necessary
• Assure implementation of and adherence to the behavioral management system, including providing behavioral consequences, motivational incentives, and learning experiences for the consumer
• Participate in case conference
• Provides transportation for consumers as needed. 06132021NK
• Participate in meetings and attend trainings as required and requested
• Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Participate in performance improvement activities
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
• Perform any other duties as assigned.

Qualifications

Certifications/Licensures

• Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is preferred at time of hire; Preference will be given to those candidates who are currently Certified;

Education

• Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is required

Experience and Competencies

• A minimum two (2) years of related experience providing case management and/or care coordination services preferred.
• Bilingual preferred.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
• Must have familiarity of Broward county
• Must have availability to work a flexible schedule including evenings and weekends.
• Maintains confidential files and records.
• Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
• Ability to prioritize and organize competing consumer and family needs
• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Aware of the differences between trauma informed and trauma-specific services
• Demonstrates ability to work effectively with staff and populations
• Demonstrates respect for individual's values when conducting assessments, developing service plans, and providing services
• Knowledge and application of psychopathology theory
• Knowledge in the understanding of Motivational Interviewing; Motivational Enhancement Therapy; Comprehensive, Continuous Integrated System of Care (CCISC); and Trauma-Informed Care
• Knowledge of the inter-relationship between substance abuse and mental health disorders
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• The ability to conceptualize cases within a developmental framework for the purpose of service planning, therapeutic intervention, and discharge planning
• The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
• The ability to counsel individuals and families in the achievement of objectives through the exploration of a problem and its ramifications; the examination of attitudes and feelings; the consideration of alternative solutions; and decision-making
• The ability to determine eligibility of a consumer’s admission
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Service Plan
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
• The ability to identify the needs of a consumer and family that cannot be met by the agency and to assist the consumer/family to utilize the support systems and community resources available
• The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources
• The ability to provide service planning through the identification and prioritization of problems needing resolution; the development of goals and objectives for the consumer which are expressed in behavioral and measurable terms; and the ability to negotiate goals and objectives with the consumer and the family
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of family dynamics, family roles, and family structure
• Understanding of issues related to cultural identity, ethnic background, age, developmental level, gender and sexual orientation in prevention, intervention and treatment.
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services
• Understands that different cultures define and perceive family and its importance differently
• Understands the bidirectional relationships among substance use and mental disorders and trauma
• Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
• Maintains a good attendance record.
• Observes working hours
• Shows flexibility and is responsive to requests from supervisor
• Works independently with minimal supervision
• Exhibits characteristics of good workmanship, and integrity on the job
• Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies o Is courteous to consumers, staff, and all others.
• Demonstrates tact at the appropriate time.
• Cooperates with others both within and outside WestCare.
• Works well with supervisor; accepts direction and supervision
• Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.
• Work area is clean and orderly.
• Verbalizes, understands and adheres to agency safety procedures.
• Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
• Presents a positive personal image
• Dresses and maintains a professional demeanor
• CPR Certification, First Aid Certification and an annual Tuberculosis test
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.

Working Conditions

Work is primarily performed in an office or residential treatment setting; and Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

Physical Demands

Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.

Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands

Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.

Requires the ability to work under stress and in emotionally charged settings.

The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.