Case Manager-27532501

ICL; New York (NY); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness programs

Tuition assistance

Commuter benefits

Job summary

ICL is seeking a dedicated community-based professional to support individuals with mental health needs in our outpatient and home-visit programs in New York. The role emphasizes counseling, crisis intervention, and service coordination within an interdisciplinary team, with travel to consumer residences as part of the on-site community work.

Responsibilities include conducting home visits, developing individualized plans, documenting care, and advocating for resources to improve daily living

Qualifications

• Bachelor’s or higher in a human services field or equivalent experience.
• Direct experience in counseling, case management, crisis intervention, and service coordination.
• Ability to travel within the community and work onsite.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive-behavioral techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.

Skills

Direct services to mental health needs

Counseling

Case management

Crisis intervention

Service coordination

Education

Bachelor’s degree in a human services field

Associate’s degree in a human services field + 2 years experience

High school diploma/GED + 4 years direct experience

Job description

Description

Minimum Qualifications:

Education: One of the following:

• Bachelor’s degree in a human services field
• Associate’s degree in a human services field and two years of full‑time direct service experience
• High school diploma/GED and four years of full‑time human services experience

Experience: Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination.

Certifications/Licenses:

• No specific license required.
• Must be able to travel within the community; a valid driver’s license may be preferred depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences).

Compensation:

What we Offer: We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision.

Primary Responsibilities:

Conduct home visits to provide supportive counseling and independent living assistance.

Help consumers modify behaviors, build insight, and develop coping skills.

Assess needs, gather medical/psychosocial information, and develop individualized service plans.

Maintain accurate case records, documentation, assessments, and quarterly reviews.

Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.

Coordinate services with care managers, ICL staff, and external providers.

Assist consumers in accessing community resources, benefits, and vocational opportunities.

Perform crisis assessment and intervention; refer to appropriate services.

Accompany consumers to medical, social service, and government appointments.

Report incidents and complete incident documentation per policy.

Conduct safety and cleanliness inspections of consumer residences.

Plan and facilitate recreational or social activities.

Participate in meetings, supervision, and required training.

Advocate for consumer needs within ICL and with external providers.

Perform other related duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.