Family Case Manager-NG532501

Institute for Community Living Inc.; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, VIs)

403(b) Retirement Savings Plan

Paid Time Off

Tuition Assistance

Commuter Benefits

Flexible spending plans

Wellness programs

Job summary

Institute for Community Living Inc. is seeking a dedicated professional to support individuals living with serious mental illness and related challenges in community settings.

The role involves home visits, counseling, service coordination, crisis intervention, and advocacy to help clients access medical, social, educational, vocational, and financial resources. Most duties are performed with general supervision.

Qualifications

• Bachelor’s degree in a human services field.
• Two years of experience providing direct services to people with serious mental illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; linking individuals to services.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive-behavioral and skills-training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.

Skills

Direct service experience

Community-based work

Education

Bachelor’s degree in a human services field

Job description

Description

Minimum Qualifications:

Education: One of the following:

• Bachelor’s degree in a human services field

Experience: Two years of experience Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting

Certifications/Licenses:

• No specific license required.


• Must be able to travel within the community; a valid driver’s license may be preferred depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences).

Compensation:

What we Offer: We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match


• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays


• Employee Wellness Programs: Employee Assistance Program and mental health resources


• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks


• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision.

Primary Responsibilities:

• Conduct home visits to provide supportive counseling and independent living assistance.


• Help consumers modify behaviors, build insight, and develop coping skills.


• Assess needs, gather medical/psychosocial information, and develop individualized service plans.


• Maintain accurate case records, documentation, assessments, and quarterly reviews.


• Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.


• Coordinate services with care managers, ICL staff, and external providers.


• Assist consumers in accessing community resources, benefits, and vocational opportunities.


• Perform crisis assessment and intervention; refer to appropriate services.


• Accompany consumers to medical, social service, and government appointments.


• Report incidents and complete incident documentation per policy.


• Conduct safety and cleanliness inspections of consumer residences.


• Plan and facilitate recreational or social activities.


• Participate in meetings, supervision, and required training.


• Advocate for consumer needs within ICL and with external providers.


• Perform other related duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.