Registration and Enrollment Specialist - Float

1000 Multnomah County; Gresham (OR); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Employer-funded retirement savings

Health/dental insurance at low cost

Paid parental leave

Wellness programs

Work-life balance focus

Job summary

Multnomah County is seeking a Registration and Enrollment Specialist to greet clients and guide them through health program enrollment at the East County Health Center in Gresham, OR. You will screen for eligibility across Oregon Health Plan, Medicare, and related programs and maintain accurate client records within Epic EHR.

The role emphasizes outreach to diverse communities, collaboration with interpreters, and support for vulnerable clients with benefit navigation.

Qualifications

• Experience conducting in-person client interviews to collect sensitive data.
• Ability to explain program rules and assess eligibility for health programs.
• Experience with data collection and records management.

Responsibilities

• Conduct in-person and phone interviews to assess client needs and determine program eligibility.
• Maintain accurate client records and submit required documentation.
• Coordinate with state agencies and providers to ensure ongoing eligibility.

Skills

In-person interviews

Customer service

Communication

Problem solving

Education

Associate degree

Tools

Epic EHR

Job description

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range: $27.64 - $33.99 Hourly Department: Health Department Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): November 21, 2026

The Opportunity

THIS WORK MATTERS! Are you passionate about making healthcare accessible and welcoming for everyone? Do you thrive in a dynamic, fast-paced environment where no two days are exactly the same? We are looking for an energetic and community-driven Registration and Enrollment Specialist to be the welcoming face of our Health Centers! In this exciting float role, you will be the very first point of contact for our new clients, helping them navigate their healthcare journey from the moment they walk through our doors. If you love connecting with diverse communities, problem-solving, and making a tangible difference in people's lives, we want you on our team!

Key Responsibilities

• Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for the Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs.
• Maintain accurate client records, advocate for client needs, and follow up with individuals and state agencies to submit required documentation and maintain ongoing eligibility.
• Advocate for vulnerable clients facing benefit denials, collaborate with interpreters to ensure accessible communication, and conduct in-person community outreach to facilitate Oregon Health Plan enrollment.
• Field inbound eligibility calls, connect individuals with financial and community resources, and maintain accurate client financial data in Epic to ensure appropriate discounts are applied.
• Manage Epic Workqueues (WQs) by investigating registration errors, correcting patient records, and contacting patients directly to collect missing information.
• Conduct thorough record reviews and data scrubs to identify discrepancies, ensuring adherence to standardized processes and measurable Key Performance Indicator (KPI) metrics.
• Field and respond to inquiries from clients, medical providers, and clinic staff regarding program eligibility and insurance coverage details.
• Maintain active State of Oregon assister status by completing mandatory annual training and successfully passing required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace.

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Benefits

• employer-funded retirement savings
• health and dental insurance at very low cost to full-time employees and their dependents
• paid parental leave
• wellness programs
• a focus on work-life balance
• and much more

Find more details on our benefits website.

Commitment to Safety, Trust and Belonging

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications / Transferable Skills

Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training and experience will be evaluated. Education/Training: Equivalent to an associates degree; AND Experience: Minimum of 1 - 2 years of Professional work experience conducting in-person client interviews with the intent to obtain sensitive, confidential (personal, family, and financial) data. Experience working with targeted groups and with ethnically and culturally diverse populations is desirable.

Other

This position requires the ability to become a Certified Assister through the Oregon Health Authority which also includes the ability to pass the criminal background check which may include being fingerprinted.

Preferred Qualifications / Transferable Skills

You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. Understanding of Medicare/ Medicaid rules and regulations, Exceptional customer service skills, Previous direct service experience working with clients, Experience using Epic EHR (Electronic Health Record).

Selection Process

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications, Resume and Cover Letter Review, Phone screen, Consideration of top candidates, Language assessment (if applicable), Background, reference. Application information may be used throughout the entire selection process. This process is subject to change without notice.

Equal Pay Law

Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However, the actual compensation will be determined according to the Oregon Equal Pay Law, taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range, which may not necessarily be at or near the highest end of the range.

Inclement Weather and Disasters - Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

ADDITIONAL INFORMATION

Type of Position: This position is eligible for overtime. Type: Represented FLSA: Non-Exempt. Location: This position’s main location is the East County Health Center, 600 NE 8th St Gresham OR 97030. The incumbent will also be expected to float between the other health center clinics based on coverage needs. This position is eligible for hybrid telework, however, the incumbent must reside in Oregon or Washington. Schedule: Monday - Friday 8am - 4:30pm. Note: All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H-B1 visas, F1 or STEM OPT. In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Job Profile

6300 - Eligibility Specialist. Current Multnomah County employees must apply within Workday. We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters. Veterans.