Case Manager-07532501

ICL; New York (NY); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, VSP)

401(k) with employer match

Paid time off and holidays

Mental health days and wellness

Educational leave and tuition support

Commuter benefits

Job summary

ICL is seeking an on-site, full-time Human/Social Services professional in New York. The role includes home visits, counseling, case management, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources.

The position requires a relevant degree or equivalent experience, and the ability to travel within the community. Competitive benefits, PTO, and wellness programs are offered.

Qualifications

• Bachelor’s degree in a human services field or equivalent combination of education and experience.
• Two years of direct service experience if holding an associate degree or four years with a high school diploma.
• Experience providing direct services to individuals with mental health needs and crises.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs and develop individualized service plans.
• Maintain case records, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive-behavioral techniques.
• Coordinate services with care managers and external providers.
• Assist consumers in accessing community resources and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Advocate for consumer needs within ICL and with external providers.
• Plan and participate in required trainings.

Skills

Direct service experience

Counseling

Case management

Crisis intervention

Service coordination

Education

Bachelor’s degree in a human services field

Associate’s degree in a human services field and two years of full-time direct service experience

High school diploma/GED and four years of full-time human services experience

Job description

• On-site
• Rate : $26.52 USD per hour
• Human/Social Services
• Full-Time
• Requisition #: CASEM008494

Description

Minimum Qualifications:

Education: One of the following:

• Bachelor’s degree in a human services field
• Associate’s degree in a human services field and two years of full‑time direct service experience
• High school diploma/GED and four years of full‑time human services experience

Experience: Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination.

Certifications/Licenses:

• No specific license required.
• Must be able to travel within the community; a valid driver’s license may be preferred depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences).

Compensation:

What we Offer: We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision.

Primary Responsibilities:

Conduct home visits to provide supportive counseling and independent living assistance.

Help consumers modify behaviors, build insight, and develop coping skills.

Assess needs, gather medical/psychosocial information, and develop individualized service plans.

Maintain accurate case records, documentation, assessments, and quarterly reviews.

Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.

Coordinate services with care managers, ICL staff, and external providers.

Assist consumers in accessing community resources, benefits, and vocational opportunities.

Perform crisis assessment and intervention; refer to appropriate services.

Accompany consumers to medical, social service, and government appointments.

Report incidents and complete incident documentation per policy.

Conduct safety and cleanliness inspections of consumer residences.

Plan and faciliti…

Participate in meetings, supervision, and required training.

Advocate for consumer needs within ICL and with external providers.

Perform other related duties as assigned.

#ICLCWCM

Equal Opportunity Employer
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