Case Manager

dedicated caregivers home care services llc; Waterbury (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Dedicated caregivers home care services llc is seeking a Community Support Professional to help clients achieve greater independence and quality of life by supporting housing, healthcare, employment, and personal development within the community.

You will build rapport, coordinate referrals, maintain contact per service plans, document encounters within 24 hours, and collaborate with families and providers to implement care plans.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.
• Minimum of 2 years of experience in homecare or community-based human services.
• Strong communication, documentation, and organizational skills.

Responsibilities

• Establish and maintain professional rapport with clients and uphold ethical boundaries.
• Connect clients with local resources for housing, healthcare, and social inclusion.
• Maintain regular contact with clients as defined in their service plan.
• Coordinate referrals for medical care, entitlements, transportation, education, employment, legal assistance, and more.
• Assist with money management and obtaining entitlements.
• Develop, implement, and monitor person-centered care plans.
• Enhance independent living skills through instruction and hands-on support.
• Identify barriers to clients’ goals and connect them to services.
• Conduct regular meetings to review progress and discharge readiness.
• Perform routine apartment inspections and assist with cleanliness.
• Build collaborative relationships with families and external providers.
• Facilitate psychoeducational or skill-building groups as needed.
• Attend team meetings, trainings, and supervision.
• Support clients with completing redetermination forms and SNAP applications.
• Submit encounter notes within 24 hours and monthly summaries.

Skills

Strong communication

Documentation

Organizational skills

Independent work

Teamwork

Time management

Education

High school diploma or GED

Bachelor’s degree in Human Services or related field

Job description

Location: Community-Based / Client Residences
Hours: Varies – Based on Client Needs and Service Plans

Job Summary

The Community Support Professional (CSP) plays a vital role in helping individuals achieve greater independence and quality of life by providing person-centered support services. This role focuses on assisting clients in navigating various life domains such as housing, healthcare, employment, and personal development, with the goal of integrating fully into the community.

Key Duties and Responsibilities

• Establish and maintain professional rapport with clients, upholding strong ethical boundaries
• Support client integration into the community by connecting them with local resources for housing, healthcare, and social inclusion
• Maintain regular contact with clients as defined in their service plan
• Coordinate and assist with referrals for medical care, entitlements, transportation, education, employment, legal assistance, and more
• Assist with money management and provide support in obtaining and maintaining entitlements
• Develop, implement, and monitor person-centered care plans throughout all stages, including intake and discharge
• Enhance independent living skills through direct instruction, modeling, prompting, and hands‑on assistance
• Identify barriers to clients’ goals and connect them to services that address these challenges
• Conduct regular meetings with clients to review progress, mental health stability, appointments, and discharge readiness
• Perform routine apartment or room inspections and provide assistance in maintaining cleanliness as needed
• Build and maintain collaborative relationships with families, natural supports, and external providers
• Facilitate or co‑facilitate psychoeducational or skill‑building groups as needed
• Attend team meetings, staff trainings, supervision, and interdisciplinary rounds
• Support clients with completing redetermination forms, SNAP applications, and other essential documents
• Complete and submit encounter notes within 24 hours of client interactions
• Submit monthly summary reports by the 21st of each month

Qualifications

• High school diploma or GED required
• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
• Minimum of 2 years of experience in homecare or community-based human services
• Strong communication, documentation, and organizational skills
• Ability to work independently and as part of a team
• Valid driver’s license and reliable transportation preferred