Case Manager

Lifeline Connections; Washington; On-site; USD 55,000 - 75,000; Full time

Job summary

Lifeline Connections in the Pacific Northwest provides community-based behavioral health services. The Mental Health Case Manager will perform assessments, develop and monitor Re-Entry Care Plans, and coordinate services to support recovery and community reintegration.

The role emphasizes trauma-informed, person-centered care, collaboration with a multidisciplinary team, and adherence to regulatory requirements to ensure high-quality client outcomes.

Responsibilities

• Conduct comprehensive assessments including whole-person and Health-Related Social Needs (HRSN) assessments.
• Develop, implement, and monitor Re-Entry Care Plans that are strength-based and participant-centered.
• Regularly evaluate participant progress and adjust care plans to support recovery and community integration.
• Provide targeted re-entry case management services in line with Medicaid Re-Entry Demonstration Initiative.
• Coordinate access to behavioral health treatment, medical care, housing resources, transportation, employment supports, and benefits.
• Facilitate referrals and ensure continuity of care across providers and systems.
• Collaborate with interdisciplinary treatment teams and community stakeholders.
• Maintain timely, accurate documentation in accordance with applicable laws and agency policies.
• Engage with community agencies and represent the agency professionally in meetings and forums.

Skills

Care coordination

Trauma-informed care

Recovery-oriented approach

Job description

Job Description

Job Description

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

POSITON TITLE: Mental Health Case Manager

Non-Exempt Position

RESPONSIBLE TO: Program Director

MAJOR DUTIES AND CORE COMPETENCIES

Under the supervision of the Program Director and Program Supervisor, the Mental Health Case Manager provides community-based behavioral health, care coordination, and re-entry support services to participants. The position requires independent judgment, effective collaboration, regulatory compliance, and a commitment to recovery-oriented, trauma-informed, and person-centered care.

Clinical Assessment and Care Planning

1. Conduct comprehensive assessments, including whole-person and Health-Related Social Needs (HRSN) assessments, to identify participant strengths, barriers, risks, and service needs.
2. Develop, implement, and monitor individualized Re-Entry Care Plans that are strength-based, participant-centered, culturally responsive, and aligned with identified goals and service needs.
3. Regularly evaluate participant progress and adjust interventions and service plans to support successful community integration and recovery outcomes.

Care Coordination and Service Delivery

1. Provide targeted re-entry case management services in accordance with Washington State's Medicaid Re-Entry Demonstration Initiative (1115 Waiver), agency standards, and clinical recommendations.
2. Coordinate access to behavioral health treatment, substance use disorder services, medical care, housing resources, transportation, employment supports, benefits, and other community services.
3. Facilitate incoming and outgoing referrals and ensure continuity of care across providers, agencies, and systems.
4. Utilize sound judgment and problem-solving skills to address participant needs, barriers to care, and service engagement challenges.

Interdisciplinary Collaboration

1. Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates.
2. Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.

Documentation and Regulatory Compliance

1. Maintain timely, accurate, and complete documentation of all services, contacts, assessments, and care coordination activities in accordance with:
   WAC 246-341
   RCW 71.05
   Medicaid Re-Entry Demonstration requirements HIPAA and 42 CFR Part 2 confidentiality requirements
   Agency policies and procedures
2. Demonstrate accountability for compliance with federal, state, and agency regulations governing behavioral health service delivery.
3. Support agency quality improvement activities, accreditation standards, and performance outcomes through accurate documentation and adherence to best practices.

Community Engagement and Resource Development

1. Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.
2. Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.
3. Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.

Professional Accountability

1. Demonstrate professionalism, ethical decision-making, cultura