Case Manager

Four Corners Legacy Law; Village of Chatham (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance contribution

Simple IRA with employer match

Paid holidays and paid time off

Professional development opportunities

Performance bonus opportunities

Job summary

Four Corners Legacy Law, a boutique estate planning and administration firm in New York, seeks a diligent Case Manager to own matters from engagement to completion and coordinate with clients, attorneys, and staff. You will drive momentum, eliminate bottlenecks, and ensure a high-touch client experience.

You will thrive if you are accountable, organized, and proactive, capable of managing multiple moving parts, and comfortable escalated communications.

Qualifications

• 3-5+ years of experience managing multiple active matters in a legal, financial, insurance, or other professional services environment.
• Demonstrated ability to independently manage deadlines, priorities, and competing responsibilities.
• Exceptional organizational and time management skills.
• Strong written and verbal communication skills.
• High level of personal accountability and follow-through.
• Ability to anticipate issues and solve problems proactively.
• Professional, confident client communication skills.
• Strong technology skills, including Microsoft Office and cloud-based software.

Responsibilities

• Own each estate planning matter from engagement through completion.
• Proactively manage deadlines, next steps, and outstanding items.
• Ensure every file is continuously moving forward.
• Identify and resolve bottlenecks before they impact clients or attorneys.
• Serve as the primary point of contact throughout the planning process.
• Set expectations regarding timelines, responsibilities, and next steps.
• Maintain proactive communication so clients always know the status of their matter.
• Coordinate and prepare all pre-signing activities and signing appointments.
• Coordinate billing, payments, and file completion.
• Monitor case pipeline to maintain consistent throughput.

Skills

Time management

Attention to detail

Client communication

Written & verbal communication

Technology literacy

Tools

Zoho CRM

Clio

Microsoft Office

Cloud-based software

Job description

About Us:

Four Corners Legacy Law is a growing boutique estate planning and estate administration law firm serving families throughout New York's Capital Region and Northern Hudson Valley.

We are a collaborative, technology-driven firm committed to delivering an exceptional client experience. Our core values—Competitive Greatness, Always Be Growing, Unimpeachable Character, and Sincere Candor—guide how we serve our clients and how we work together as a team.

About the Role:

This is not an administrative support position.

As our Case Manager, you will own every client matter from engagement through signing and completion. You are responsible for keeping cases moving, maintaining momentum, eliminating bottlenecks, and ensuring every client receives a consistent, organized, high-touch experience.

This role requires someone who thrives on accountability, organization, and execution. You'll coordinate clients, attorneys, and support staff while ensuring every file progresses accurately and efficiently.

If you need constant direction or reminders to follow up, this is not the right position. If you naturally take ownership, solve problems before they become issues, and enjoy managing multiple moving parts, you'll thrive here.

Responsibilities:

Case Management:

• Own each estate planning matter from engagement through completion.
• Proactively manage deadlines, next steps, and outstanding items.
• Ensure every file is continuously moving forward.
• Identify and resolve bottlenecks before they impact clients or attorneys.

Client Communication:

• Serve as the primary point of contact throughout the planning process.
• Set expectations regarding timelines, responsibilities, and next steps.
• Maintain proactive communication so clients always know the status of their matter.
• Hold clients accountable for providing information needed to keep matters moving.

Attorney Support:

• Prepare accurate, organized, attorney-ready client summaries.
• Maintain current client information and update files as circumstances change.
• Escalate legal issues or client revisions to the attorney promptly.

Signing & File Completion:

• Coordinate and prepare all pre-signing activities.
• Conduct signing appointments in accordance with firm procedures.
• Ensure all executed documents are complete, accurate, and properly finalized.
• Coordinate billing, payments, and file completion.

Workflow Management:

• Monitor case pipeline to maintain consistent throughput.
• Coordinate with attorneys, legal assistants, and administrative staff.
• Follow established workflows while identifying opportunities to improve efficiency.

Performance Expectations:

• Success in this role is measured by results.

Key performance indicators include:

• Open approximately 20 new matters per month.
• Close approximately 20 completed matters per month.
• Maintain continuous movement on every active file.
• Conduct error-free signings with minimal attorney intervention.
• Deliver attorney-ready client summaries requiring little or no revision.
• Maintain a consistently high level of client communication and responsiveness.

Qualifications:

Required:

• 3-5+ years of experience managing multiple active matters in a legal, financial, insurance, or other professional services environment.
• Demonstrated ability to independently manage deadlines, priorities, and competing responsibilities.
• Exceptional organizational and time management skills.
• Strong written and verbal communication skills.
• High level of personal accountability and follow-through.
• Ability to anticipate issues and solve problems proactively.
• Professional, confident client communication skills.
• Strong technology skills, including Microsoft Office and cloud-based software.

Preferred:

• Estate planning experience.
• Legal case management experience.
• Experience with CRM or legal practice management software such as Zoho or Clio.

Our Standards:

We hire people who take ownership of outcomes, not just assigned tasks.

You will succeed here if you:

• Execute with urgency and attention to detail.
• Follow through on commitments without reminders.
• Communicate clearly and proactively.
• Adapt quickly and continuously improve.
• Work collaboratively while taking responsibility for your results.

Benefits:

• Competitive compensation.
• Performance bonus opportunities.
• Health insurance contribution.
• Simple IRA with employer match.
• Paid holidays and paid time off.
• Professional development opportunities.
• Collaborative, high-performing team.