Case Manager

loyola; United States; Hybrid; USD 53,000 - 66,000; Full time

Benefits offered by this job

Benefits

Job summary

Loyola University Maryland is seeking a Case Manager in Student Development to support students facing educational and personal challenges, including crisis situations.

The role coordinates with faculty, staff, and care teams to ensure accurate assessment, referrals, and follow-up of at-risk students.

Qualifications

• Knowledge of advising and counseling techniques within higher education.
• Broad knowledge of physical and mental health care and services, crisis management/prevention, suicidal assessment, educational outreach to students, staff, faculty and parents/guardians.

Responsibilities

• Serve as primary resource for managing student issues in distress, at-risk, and students in crisis. Coordinate intervention plans and communicate with affected students and teams.
• Facilitate information flow with CARE Team, counseling centers, and off-campus hospitals and providers to ensure appropriate care and follow-up.
• Develop and coordinate wellness programs and promote student participation through various channels.
• Maintain detailed case notes and prepare reports for weekly CARE Team meetings and university committees.

Skills

Advising

Counseling

Education

Master's degree

Job description

Position Title: Case Manager

Employee Type: Regular

Office/Department: Student Development

Work Environment: Remote and hybrid positions are open to applicants based in states identified here: Work at Loyola | Loyola University Maryland .

Campus: Loyola University Maryland Main Campus

Job Type: Full time

Benefits: https://www.loyola.edu/department/people-culture/benefits/

Compensation Range: $53,040.00 - $66,300.00

Anticipated Start Date: Monday, September 14, 2026

If Temporary or Visiting, Estimated End Date: 11/14/2026

Position Duties

Assists AVP/Dean of Students representatives in providing support to students in resolving educational and personal challenges, psychological distress and crises, that may impede their academic progress and community interactions. Provide support and outreach to faculty and staff involved when students at risk are identified and support is needed. Assist students with social services needs including, but not limited to, referral to community resources and facilitating access to medical care (including coordination of hospitalizations and discharge planning), and follow up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations. Essential Functions

Essential Functions

Serving as primary resource for managing student issues related to students in distress, at-risk, and students in crisis. Collecting, organizing, and evaluating facts associated with student incidents, coordinating intervention plans, and communicating with the impacted student(s). Facilitating information flow with the CARE Team, identified students, parents/guardians, Counseling Center, Student Health Services, Disability Support Services, Thrive Center for Student Success, Academic Advising, Class Deans, faculty, and off-campus hospitals and mental health care providers. Assist students with social services needs including, but not limited to, referral to community resources and facilitating access to medical care (including coordination of hospitalizations and discharge planning) and follow up to ensure that students are appropriately assessed, successfully referred, and compliant with treatment recommendations Establish and maintain regular contact with a network of administrative resources and related off-campus referrals in order to accurately identify, address, and follow up with students who present with a high level behavioral and/or mental health-related risk(including suicidal ideation, self-harm, depression, anxiety, eating disorders).

Develop and coordinate programs to improve the health and well-being for Loyola students. Implement programs that show effective promotion of wellness and provide measurable results. Promote wellness programming through social media communications, incentive campaigns, and other activities to generate student participation. Initiate and develop on-going liaison relationships with community health providers, services hospitals, and other resources. Develop and maintain a database of referral resources and community services in surrounding communities (including current insurance panel of providers as well as providers who will work with students at minimal cost). Keep abreast of federal and state policy changes that will affect the scope or practice of case management. Participate in research, departmental and campus committees, programs and projects as assigned.

Maintain detailed case notes in Maxient data system. Collect and analyze data regarding student support efforts and campus conduct issues. Assist the director in preparing case notes for weekly CARE Team meetings. Support overall operation of Dean of Students and Student Support and Wellness Promotion office. Provide outreach to campus departments. Actively participate in departmental/divisional efforts and projects. Serve on University, Division and Department Committees as needed. Help prepare reports for Vice President and Cabinet.

Non essential

Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Physical/Environmental Demands

N/A

Additional Information

N/A

Education Required

Master's degree

Required Certifications/Licensures

No Required Certifications

Work Experience

1 - 3 years

Required Knowledge, Skills and Abilities

Knowledge of advising and counseling techniques within higher education. Broad knowledge of physical and mental health care and services, crisis management/prevention, suicidal assessment, educational outreach to students, staff, faculty and parents/guardians. Experience interfacing with hospitals, insurance companies