Case Manager

McKinley Marketing Partners; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

A nonprofit client of a leading company is seeking a case manager to manage a diverse caseload related to home modifications and treatment expenses. This contract-to-hire position is fully remote, requiring strong organizational skills and proficiency in case management software. The role involves monitoring cases, conducting family assessments, and ensuring timely communication and documentation.

Benefits

Medical insurance

Vision insurance

Qualifications

• Experience with case management software preferred.
• Ability to work independently and meet deadlines.

Responsibilities

• Monitor and manage the current caseload.
• Conduct calls with families to assess needs.
• Ensure cases are tracked to meet funding approval deadlines.

Skills

Organizational skills

Multitasking

Independence

Tools

Neon One

Job description

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McKinley Marketing Partner's nonprofit client is looking for a case manager to join their team. The case manager is responsible for managing a diverse caseload of home modifications, vans, equipment, travel to the clinic, expenses related to treatment, emergency, and educational conference requests ensuring that all cases are processed in a timely and efficient manner.

This is a contract-to-hire position and it is fully remote.

Responsibilities

• Monitor and manage the current caseload
• Ensure cases are properly tracked and progress is updated to meet funding approval deadlines
• Conduct calls with families to assess needs and provide updates on progress
• Ensure that all follow-up emails with next steps are sent to the families post-call, ensuring clear communication and continued engagement
• Update Neon One and Trello after every client call and email correspondence to ensure that all records are accurate, organized, and up-to-date
• Perform a weekly sweep of Neon One to confirm that all case notes, updates, and communications are accurately logged
• Ensure all requests are prepared for CEO funding approval by each Friday
• Maintain an organized inbox, ensuring all emails are processed and follow-up actions are completed
• Track the number of emails currently in the inbox to maintain a manageable workload and avoid delays in responding to clients or team members

Requirements

• Strong organizational and multitasking skills
• Proficiency in managing caseloads and tracking case progress
• Experience with Neon One or similar case management software is preferred
• Ability to work independently and meet deadlines.

McKinley Marketing Partners is an Equal Opportunity Employer. All individuals are encouraged to apply, and all applicants will be considered for employment without regard to race, color, religion or belief, ethnic origin, age, sex, sexual orientation, gender identity, disability or veteran status, or any other basis protected by law. Opportunity for all is central to our mission. We strive to reaffirm our commitment to the values of diversity, equity, and inclusion. We push ourselves to new heights to embrace ongoing change and creativity. With this as our goal, we are proud to have reached individuals with diverse backgrounds who possess the talent, energy, and focus to accelerate our mission forward.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative and Customer Service

• Industries

  Non-profit Organizations

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Inferred from the description for this job

Medical insurance

Vision insurance

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