Case Manager

Priority Dispatch Corp.; Tucson (AZ); Hybrid; USD 43,000 - 52,000; Full time

Job summary

Pima Council on Aging in Tucson, AZ seeks a Case Manager to provide in-home assessments and care planning for clients in Pima County. You will coordinate services, monitor satisfaction, and facilitate transitions between care levels as needed.

The role requires strong communication skills, ability to work independently, and adherence to program guidelines in a remote setting with travel to client homes. Bilingual English/Spanish preferred.

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field or equivalent experience.
• 2+ years in case management or social services; 3+ years preferred.
• Must have reliable transportation and AZ Level 1 Fingerprint Clearance/background check (employer paid).

Responsibilities

• Travel throughout Pima County to client homes to conduct in-depth assessments.
• Develop care plans with clients and monitor satisfaction; adjust services as needed.
• Communicate with clients, families, providers, and community members via multiple channels.
• Maintain accurate client files and conformance with contract guidelines and reporting.

Skills

Case management

Care coordination

Microsoft Office

Zoom/Teams

Bilingual EN/ES (preferred)

Education

Bachelor's degree in Social Work or related field

Master’s Degree preferred

Tools

Zoom

Teams

Microsoft Office

Job description

# Case ManagerHot JobFully Remote • Tucson, AZ 85716## OverviewSalary Range$21.16LevelExperienced## Description**Purpose:** This position provides in-home case management services to individuals living in Pima County who are eligible for assistance under the Community Services System. **Reports To:** Case Manager Supervisor **Category:** Full-time, Non-Exempt **Compensation:** Dependent upon relevant education, experience, and preferred qualifications. Schedule, Post of Duty, & Travel Requirements: • 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m. • This position is located remotely unless other arrangements have been approved by the supervisor. • Frequent travel is required between clients homes and PCOA locations. **Major Duties & Responsibilities:** • Travels throughout Pima County to the client's home to conduct in-depth assessments based on client reports, professional judgments, and observations. • Works with clients to develop care plans, monitor satisfaction, and adjusts ongoing contracted in-home services as needed. • Communicates with clients, family members, contracted providers, and other community members via phone calls, emails, faxes, letters, and other forms of communication promptly. • Adheres to contract guidelines, including mandatory contacts, data entry, and limits on services. • Ensures client files are accurate and updated and maintains required case and program records as required in an accurate and timely manner. • Researches, refers, and when needed, assists clients in applying to resources both within PCOA and in the community, including transitioning to other levels of care as appropriate. • Maintains a professional demeanor when assisting clients in crises, attempting to de-escalate when possible and knowing when to bring in further assistance when needed. **Essential Functions:** • Attends and actively collaborates with others at all scheduled meetings and trainings. • Builds and maintains a cooperative working relationship with others. • Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness. • Works independently and collaboratively with others with minimal supervision. • Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks. • Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements. • Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).## Qualifications| || --- || **Qualifications** || An equivalent combination of education and experience related to the position may be considered. || * A Bachelor's degree in Social Work, Human Services, or a closely related field or an equivalent combination of education and experience; Master’s Degree Preferred * At least two (2) years of experience in case management and/or social services; three (3) years is preferred. * Must have reliable transportation. * Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance (Paid by Employer). * Bilingual in English and Spanish is preferred. || **Knowledge, Skills, and Abilities** || * Knowledge of case management/care coordination practices, rules, regulations, and requirements. * Knowledge of the aging process, issues, and health problems associated with aging and disabilities. * Skill in using Microsoft Office suite and virtual collaboration platforms. * Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies. * Ability to effectively adapt and maintain composure in high-stress situations. * Ability to effectively communicate with, receive information from, and convey information to others. * Ability to establish clear professional boundaries with clients. * Ability to identify problems, evaluate alternatives, and implement effective solutions. * Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision. * Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems. * Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers. || **Physical & Environmental Factors** || * While performing the duties of this job, the employee is regularly required to sit, walk, stand, and occasionally climb or balance, squat, stoop, twist, turn, push, pull, kneel, crouch, crawl, and reach with hands and arms. * Hearing requirements include the ability to listen and respond appropriately to conversations in person, virtually, and over the phone. * Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. * While performing the duties of this job, the employee may encounter residential sides that are unsanitary, or diverse living situations. * This position may work remotely and should be able to maintain a quiet, confidential space with appropriate internet connectivity to accomplish duties. * This position frequently must lift and/or move up to thirty-five (35) pounds and occasionally must lift and/or move up to fifty (50) pounds |*PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.*