Case Manager

Bright Harbor; Toms River (NJ); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

12 Paid Holidays

Birthdays Off

Sick Days

Personal Days

Vacation Days

Medical/Dental/Vision

Company paid Life Insurance and Long‑V

403B Plan with Company Match

Training and Education Credits

Public Loan Forgiveness

Job summary

Bright Harbor in Toms River, NJ is seeking a Case Manager to provide trauma-informed, person-centered case management and overnight support to individuals experiencing homelessness in emergency shelter.

You will coordinate housing, benefits, healthcare, mental health services, and transportation while maintaining safety and confidentiality under the supervision of the Code Red/Code Blue Site Coordinator.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or related field (or 3+ years homelessness experience).
• Experience with homelessness services, outreach, case management, or emergency shelters preferred.
• Valid NJ Driver's License with fewer than 6 points.

Responsibilities

• Engage clients using trauma-informed, person-centered, culturally responsive practices.
• Assist with shelter intake, registration, orientation, and immediate needs.
• Develop service plans focused on housing, healthcare, benefits, and other needs.
• Connect clients with housing, benefits, food, healthcare, transportation, and IDs.
• Assist accessing mental health and substance use treatment services.
• Provide scheduled client transportation following safety and documentation rules.
• Respond to emergencies with de-escalation and emergency procedures.
• Maintain safe overnight environment via wellness checks and site rounds.
• Support shelter operations: meals, supplies, hygiene, and morning departures.
• Maintain documentation, confidentiality, shift handoffs, and trainings.

Skills

Case management

Trauma-informed approach

Crisis de-escalation

Transportation coordination

Mental health coordination

Cultural responsiveness

Education

Bachelor's degree in Social Work or related field

High School Diploma + 3 years homeless services experience

Job description

The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.

Position Title: Case Manager
Position Type: Full Time; 36 Hours Weekly
Benefits Eligible: Yes
Department: Code Red/Code Blue
Location: Toms River, NJ
Salary: $42,000 - $45,000

Schedule:

• Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
• Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.
• Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.

Responsibilities:

• Engage clients using trauma-informed, person-centered, and culturally responsive practices.
• Assist with shelter intake, registration, orientation, and identification of immediate client needs.
• Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
• Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
• Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
• Provide scheduled client transportation while following all agency safety and documentation requirements.
• Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
• Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
• Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
• Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.

• Bachelor’s degree in Social Work, Psychology, or a related field or
• High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.
• Experience working with individuals experiencing mental health conditions and substance use disorders.
• Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.
• Valid NJ Driver's License with less than 6 points

Full Benefits

• 12 Paid Holidays
• Birthdays Off!
• Sick Days
• Personal Days
• Days Accrued Vacation
• Medical/Dental/Vision
• Company paid Life Insurance and Long-Term Disability
• 403B Plan with Company Match
• Opportunities for training/education/Continuing Education Credits
• Opportunities for Public Loan Forgiveness
• Opportunities for Tuition Discounts from Participating Institutions