Trauma-Informed Case Manager: Shelter & Housing

Bright Harbor; Toms River (NJ); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

12 Paid Holidays

Birthdays Off

Sick Days

Personal Days

Vacation Days

Medical/Dental/Vision

Company paid Life Insurance and Long‑V

403B Plan with Company Match

Training and Education Credits

Public Loan Forgiveness

Job summary

Bright Harbor in Toms River, NJ is seeking a Case Manager to provide trauma-informed, person-centered case management and overnight support to individuals experiencing homelessness in emergency shelter.

You will coordinate housing, benefits, healthcare, mental health services, and transportation while maintaining safety and confidentiality under the supervision of the Code Red/Code Blue Site Coordinator.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or related field (or 3+ years homelessness experience).
• Experience with homelessness services, outreach, case management, or emergency shelters preferred.
• Valid NJ Driver's License with fewer than 6 points.

Responsibilities

• Engage clients using trauma-informed, person-centered, culturally responsive practices.
• Assist with shelter intake, registration, orientation, and immediate needs.
• Develop service plans focused on housing, healthcare, benefits, and other needs.
• Connect clients with housing, benefits, food, healthcare, transportation, and IDs.
• Assist accessing mental health and substance use treatment services.
• Provide scheduled client transportation following safety and documentation rules.
• Respond to emergencies with de-escalation and emergency procedures.
• Maintain safe overnight environment via wellness checks and site rounds.
• Support shelter operations: meals, supplies, hygiene, and morning departures.
• Maintain documentation, confidentiality, shift handoffs, and trainings.

Skills

Case management

Trauma-informed approach

Crisis de-escalation

Transportation coordination

Mental health coordination

Cultural responsiveness

Education

Bachelor's degree in Social Work or related field

High School Diploma + 3 years homeless services experience

Job description

Bright Harbor in Toms River, NJ is seeking a Case Manager to provide trauma-informed, person-centered case management and overnight support to individuals experiencing homelessness in emergency shelter.

You will coordinate housing, benefits, healthcare, mental health services, and transportation while maintaining safety and confidentiality under the supervision of the Code Red/Code Blue Site Coordinator.