Case Manager

Destiny Springs Healthcare; Surprise (AZ); On-site; USD 52,000 - 58,000; Full time

Job summary

Destiny Springs Healthcare in Surprise, AZ, is seeking a Case Manager to support Social Workers by assisting with discharge planning, coordinating care, and documentation. Candidates should have a Bachelor’s degree in Social Work, effective communication skills, and experience in behavioral health.

The role operates in a clinical setting, and involves interaction with patients and crisis management. Preferred qualifications include a minimum of two years of experience in behavioral health. This position offers an engaging environment with opportunities for professional growth.

Qualifications

• Requires a Bachelor’s degree in Social Work or a related field.
• Two years of behavioral health experience preferred.
• CPR/BLS certification required.

Responsibilities

• Assist Social Workers with discharge planning.
• Provide patients with crisis management services.
• Complete mandatory documentation on time.

Skills

Effective oral and written communication

Problem-solving skills

Ability to adapt to different patient age groups

Knowledge of government regulations

Customer/client focus

Education

Bachelor’s degree in Social Work or related field

Tools

CPR/BLS certification

Job description

Job Details

Location: Destiny Springs Hospital Main - Surprise, AZ 85378

Education Level: 4 Year Degree

Salary Range: $26.00 Hourly

Travel Percentage: None

Job Shift: Day

Position Summary

This position directly supports the Social Worker (SW) team members. The Case Manager is an active member of a patient’s treatment team and is responsible for assisting Social Workers with discharge planning, treatment team meetings, coordination of care with outpatient care providers, and EMR documentation.

Essential Functions

• Orients patients and families to the facility, services, service limitations, and rights of patients (Patient Rights).
• Involves patients (and families) in treatment planning by identifying measurable goals.
• Monitoring of treatment plan with the patient(s) throughout their residency.
• Attends scheduled treatment team meetings and identifies and interprets psychosocial needs of residents for inclusion in the treatment plan.
• Completes mandatory documentation within timelines established by applicable regulations.
• Mediates issues that arise among patients, families, and staff.
• Provides linkage with appropriate community resources by maintaining knowledge of other systems, making referrals, and identifying unmet needs (e.g., transportation, outpatient treatment referrals, etc.).
• Provides patients with crisis management services.
• Develops a comprehensive discharge plan beginning upon admission in collaboration with patients, patients’ families, multidisciplinary staff, referral agencies, and outpatient services.
• Visibility and accessibility on assigned units while maintaining appropriate boundaries.
• Conform with and abide by all regulations, policies, work procedures and instructions.

Competencies

• Effective oral and written communication.
• Ability to problem solve, utilizing good judgement.
• Ability to adhere to safety policies and procedures.
• Ability to recognize the importance of adapting to the carious patient age groups (adolescents and adults).
• Utilize theoretical concepts to guide the effective practice within specific standards of care for adolescent and adult age groups.
• Ability to understand and comply with government regulations, regulatory standards, and hospital policies.
• Ability to initiate action, take personal responsibility, suggest improvements, and solve problems within the scope of job.
• Customer/client focused.
• Effective Human Relations skills.
• Knowledge of all code procedures.

Work Environment

This job operates in a clinical setting. This role routinely requires interaction with patients, documentation, and utilization of standard office equipment. This role routinely utilizes de‑escalation techniques to address patients engaged in aggressive behavior or acting out. Ability to exercise self‑control in potentially volatile situations such as being verbally or physically confronted in a threatening or aggressive manner; must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another; must be flexible and not easily frustrated in dealing with differences of opinions.

Physical Demands

Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips. Ability to express and exchange ideas via spoken work during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. Ability to express and exchange ideas via written assignments effectively and accurately. Hearing to perceive the nature of sound with no less than 40 db loss at Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound. Performs repetitive motions with wrists, hands, and fingers.

Required Education / Experience

• Bachelor’s degree in Social Work or related field.
• CPR/BLS certification.
• CPI required prior to patient interaction.
• Two years of behavioral health experience preferred.