Case Manager

Catholic Charities Southeast Michigan; Southfield (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

The Case Manager will be part of a team delivering supportive services to previously homeless individuals and families at The Residences of St. Matthew. Duties include assessments, individualized care plans, and care coordination to address housing stability challenges.

Reports to: Director of the Residences of St. Matthew. This role operates within The Residences and may involve travel to related offices and social service agencies as needed.

Qualifications

• Bachelor's degree in social work; LBW/LLBSW preferred.
• Two years in Permanent Supportive Housing.
• Knowledge of community resources and referral processes.
• Understanding of co-occurring mental illness and substance use.
• Excellent interpersonal, communication, and organizational skills.
• Familiarity with Detroit CoC and HMIS.
• Successful completion of employment screens and a Michigan driver's license.

Responsibilities

• Conduct assessments.
• Develop care plans to help residents achieve goals.
• Provide referrals and coordination of care for physical, mental and psychosocial needs.
• Coordinate eviction prevention with residents and property management.
• Provide ongoing engagement and outreach to residents and housing community.
• Help establish a supportive community with peer support and events.
• Provide care using trauma-informed, housing-first model.
• Develop relationships with social services, health and governmental agencies.
• Provide accurate and timely documentation of services.
• Adhere to professional standards and CCSEM handbook.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Organizational skills

Knowledge of community resources

HMIS familiarity

CoC knowledge

Education

Bachelor's degree in social work

Job description

POSITION SUMMARY

The Case Manager will be part of a team that provides supportive services to previously homeless individuals and/or families at The Residences of St. Matthew. The duties include assessments, individualized care plans, care coordination, and services to help residents address challenges to housing stability.

REPORTS TO: Director of the Residences of St. Matthew

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES

GENERAL CASE MANAGEMENT REQUIREMENTS

• Bachelor's degree in social work, LBW, LLBSW preferred


• Two years of work experience in Permanent Supportive Housing


• Knowledge of community resources and referral processes


• Understanding of co-occurring disorders of mental illness and substance use


• Excellent interpersonal, communication, and organizational skills


• Familiarity with Detroit's CoC and HMIS


• Successful completion of initial and on-going employment screens, including, but not limited to criminal background, sex offender, drug screen, OIG, valid Michigan driver's license, abuse and neglect and vehicle record check as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SERVICES:

• Conduct assessments


• Develop Care plans to help residents achieve their goals


• Provide referrals and coordination of care for physical, mental and psychosocial needs


• Coordinate eviction prevention efforts with residents and property management staff


• Provide ongoing engagement and outreach to residents and the housing community


• Help establish a supportive community by working alongside our peer support specialists and by participating in community events


• Provide care that is from a trauma-informed and housing-first model


• Develop effective working relationships with other social services, health and governmental agencies


• Provide accurate and timely documentation of services


• Adhere to professional standards as outlined by discipline and CCSEM employee handbook


• Perform other duties as assigned

WORK ENVIRONMENT, PHYSICAL DEMANDS & TRAVEL:

This job operates within The Residences of St. Matthew and includes some travel to other offices and social service agencies. Occasional transportation of residents with agency vehicles.

This role routinely uses standard office equipment; at times a need may arise to lift file boxes and support office maintenance functions which may include moving office furniture, bending, or standing on a stool and lift a max of 20 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.