Case Manager

David Raines Community Health Centers; Shreveport (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

11 paid holidays

Paid time off

Extended leave days

Discounted services

Loan repayment options

Continuing education days

Job summary

David Raines Community Health Centers seeks a dedicated Case Manager to support patients with chronic or acute conditions. You will educate patients, coordinate referrals, and assist across multiple DRCHC sites (Bossier, Gilliam, Haynesville, Minden, or Shreveport).

The role emphasizes strong communication, confidentiality, and collaborative care to improve health outcomes across Northwest Louisiana.

Qualifications

• Strong communication and interpersonal skills.
• Experience in patient/customer services.
• Behavioral health experience preferred.
• BLS certification is preferred.

Responsibilities

• Receive inbound and outbound calls regarding clinical care, scheduling, follow-ups, and referrals.
• Assist as Administrative Assistant with memos, reports, forms, calendars, and filing.
• Ensure HIPAA-compliant documentation with high accuracy.
• Maintain secure, timely, and compliant records and documentation.
• Adhere to all laws and DRCHC policies regarding patient privacy.

Skills

Communication skills

Interpersonal skills

Customer service

Behavioral health exp

Education

High School Diploma or equivalent

Associate’s degree in healthcare administration or related

Job description

David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!

General Description

The Case Manager is primarily responsible for providing support for patients with chronic or acute illness, providing patient education and making referrals for other services. The Case Manager may rotate on occasion or as necessary, to other DRCHC sites. (Bossier, Gilliam, Haynesville, Minden, or Shreveport).

Work Experience Requirements

• Receive inbound and outbound calls to/from patients regarding clinical care and services and healthcare related needs regarding scheduling appointments, follow-ups, referrals, etc.
• Serve as an Administrative Assistant in generating/completing memos, reports, forms, maintain providers’ calendars, ordering supplies and maintenance of the filing system, etc.
• Ensures all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy.
• Maintain accurate, timely and secure documentation in compliance with regulatory standards.
• Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
• Performs additional duties as necessary.

Education/Experience Requirements

( The minimum qualifications can be with any combination of education and/or experience .)

• High School Diploma or equivalent
• Associate’s degree in business or healthcare administration or related preferred.
• At least three years of patient/customer services experience.
• Strong communication and interpersonal skills.
• Experience in behavioral health preferred.

Licensure/Certifications

• BLS (American Heart Association).

WHAT WE OFFER?

We offer 11 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

WHO WE ARE?

DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.