Case Manager

TRDI; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) (employee contribution)

Employer paid Health Insurance

Life AD&D Insurance

Dental insurance

Vision Insurance

Disability insurance

Job summary

TRDI honors its mission to create and enhance life opportunities for people with barriers and disabilities. The Case Manager contributes to regulatory compliance across AbilityOne, WorkQuest, and other contracts, while coordinating with government agencies and private sectors.

The role includes onboarding, case management, and program development across multiple sites. The ideal candidate brings a bachelor's in a health-related field, CCM/CRCC certification, and 10 years of leadership experience

Qualifications

• Bachelor's degree in Psychology, Counseling, or related Health field.
• CCM or CRCC certification required or preferred.
• 10 years of leadership experience in multi-location settings.
• RN experience preferred in healthcare/clinical environment.
• Knowledge of SSI, SSDI, HCBS, VR, and VA eligibility.
• Strong knowledge of local, state and federal employment laws.

Responsibilities

• Ensure compliance with AbilityOne, WorkQuest, and contracts.
• Lead compliance initiatives and track regulatory requirements.
• Develop and implement recruitment/retention strategies for regulatory programs.
• Coordinate onboarding and site access, training, and schedules.
• Provide case management from hire through termination.
• Develop, evaluate, and update employment programs and growth opportunities.
• Prepare comprehensive documentation and reports.
• Supervise and develop direct reports; deliver training.
• Collaborate with internal and external stakeholders; use tech to improve efficiency.

Skills

Communication

Confidentiality

Time management

Decision making

Detail oriented

Business acumen

Regulatory knowledge

Microsoft Office

Education

Bachelor's degree in Psychology or related field

Master’s degree preferred

Licensed or certificated practitioner (state)

RN qualification (preferred)

CCM or CRCC Certification

Nursing diploma/degree (Diploma/ASN/BSN)

Driver's license & reliable transportation

Tools

Microsoft Office

Job description

Position Summary:

The Case Manager is responsible for contributing to TRDI's Mission “To Create and Enhance Life Opportunities for People with Barriers & Disabilities” and Core Values “Integrity, Innovation, Compassion, Communication, and Courage.” This position involves growth and success in TRDI’s Entrepreneurial Operating System “EOS” that are consistent with TRDI's Business Plan. The Case Manager is responsible for establishing relationships (Federal, State, Local Governments, Universities, and Private sectors). This role involves collaborating with various stakeholders internally and externally to ensure compliance with Federal, State, and Local Government.

Primary Duties and Responsibilities:

• Ensure overall compliance with the requirements of all mission driven programs and work, including but not limited to AbilityOne, WorkQuest, and commercial contracts.
• Ensure overall compliance with laws, rules, regulations, and policy as prescribed by regulatory agencies.
• Responsible for leading the organization’s required compliance initiatives with the AbilityOne and other regulatory employment programs.
• Accountable for the tracking and measurement of all regulatory program requirements and ensure timely and accurate status updates are provided to key management.
• Responsible for data collection, interpretation, and analysis, and action plan synthesis in order to implement the necessary changes based on data and performance indicators.
• Responsible for implementing, enforcing, and redirecting recruiting and retention strategies that will help achieve compliance with regulatory programs (i.e. AbilityOne, WorkQuest, Veteran Programs, EEO, Affiate Action Plan, etc.) and ensure workforce needs are met for all contract job sites within budgets. Make effective use of various methods.
• Manage and ensure a seamless transition for new hires (no less than 90 days) by coordinating site access, security clearances, required training, job expectations, employee benefits, shadowing opportunities, mentorship, transportation, care, medical documentation, and work schedule assignments.
• Provide case management to new potential candidates and existing employees from inception through the course of employment, until termination.
• Develop, evaluate, and update employment programs and opportunities to promote and track employment growth and upward mobility.
• Prepare and maintain comprehensive documentation, records, and other reports as required.
• Responsible for supervising and developing direct reports.
• Develop and deliver effective training and awareness.
• Anticipate and proactively resolve potential problems.
• Maintain communication with key management and key stakeholders.
• Continuously incorporate the use of technology for innovative ways to improve efficiency.
• Continually update job knowledge and modify internal operational processes to remain competitive and current with the latest trends in the industry.
• Participates in committees, special projects, and industry events and seeks additional responsibilities to represent the organization.

Qualifications and Requirements:

• Ability to communicate orally and in writing in a clear and concise manner.
• Ability to maintain confidentiality of information.
• Ability to manage time effectively and handle both internal and external conflicts.
• Ability to make decisions and solve problems while working under pressure.
• Detail oriented and strong organizational and interpersonal skills.
• Strong business acumen.
• Advanced knowledge of local, state and federal employment laws and wage and hour laws.
• Advanced working knowledge of Microsoft Office Package (i.e. Excel, Outlook, Word, PowerPoint, etc.).

Education, Skills, and Experience:

• Bachelor's degree from an accredited university in Psychology, Counseling, Special Education, or other Health and Human services related field; Master’s Degree Preferred.
• Relevant state licensure or certificate will be necessary.
• 10 years relevant work and leadership experience in a multi-location environment.
• Certified Case Manager (CCM) or Commission on Rehabilitation Counselor Certification (CRCC).
• Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing.
• Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance.
• Two years of experience as an RN preferred in a healthcare/clinical environment.
• Experience in working with community and business partners and understanding of eligibility for SSI, SSDI, HCBS, VR, and VA.

PAY:

Commensurate with education and experience.

BENEFITS:

• 401(k) (employee contribution)
• Employer paid Health Insurance, Life AD&D Insurance,
• Dental insurance
• Vision Insurance
• Long term and short term disability insurance available (paid by employer)

SCHEDULE:

• Typical Monday thru Friday with some overnight travel to various job-sites.

OFFICE WORK LOCATION:

San Antonio, TX, and travel to job-sites in nine states

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.