Case Manager

Hope Solutions; Richmond (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Kaiser health and dental

403b retirement savings

Paid holidays

Job summary

Hope Solutions in Richmond, CA is seeking a dedicated Case Manager to deliver on-site services for seniors residing in an apartment complex. You will assess needs, facilitate access to medical, behavioral health and legal services, and support housing stability through eviction prevention.

You will collaborate with the Housing Authority and health service staff to develop and monitor individualized service plans and assist with documentation, referrals, and follow-up visits.

Qualifications

• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, or income challenges.

Responsibilities

• Deliver on-site case management services to seniors in Richmond, CA.
• Assess needs and facilitate access to medical, mental health, addiction, financial, and legal services.
• Support housing stability through eviction prevention and landlord/management relationships.
• Collaborate with Housing Authority, Health Housing and Homeless Services staff, and other providers.

Skills

Case management

Bilingual EN/ES

Cultural sensitivity

Community resources

Education

BA in social work

Tools

Microsoft Office

Database applications

Job description

Case Manager

We are seeking a Case Manager to deliver on‑site case management services to seniors residing in an apartment complex in Richmond, CA. The role involves ongoing assessment of individual needs, facilitating access to medical, mental health, addiction, financial, and legal services, and supporting housing stability through eviction prevention and landlord/management relationships. The Case Manager works collaboratively with the Housing Authority, Health Housing and Homeless Services staff, and other providers.

Responsibilities

• Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
• Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
• Perform comprehensive psychosocial, life skills, and financial assessments.
• Work collaboratively with consumers to develop and monitor progress on individual or family service plans.
• Provide case management support, including budgeting assistance, accessing needed benefits, and accompanying consumers to medical or mental health appointments.
• Ensure provision of supportive mental health interventions as needed, including crisis management.
• Link consumers to medical, mental health, addiction/recovery, financial, legal, and other community services.
• Assist consumers in locating units with landlords or property managers who accept voucher payments or explore lease negotiation with current landlords.
• Collaborate with all providers to overcome eviction risks related to behavioral, mental health, or physical limitations.
• Assist with consumer certification and verification paperwork.

Organizational/Administrative Responsibilities

• Represent Hope Solutions professionally in all circumstances.
• Comply with all legal and ethical guidelines for maintaining consumer confidentiality, HIPAA, consumer rights, and safety.
• Comply with local, state, and federal regulations and Hope Solutions policies.
• Complete required administrative paperwork and reports accurately and timely.
• Attend required meetings, including staff, team, consumer case conferences, and agency linkage meetings.
• Complete personnel paperwork and expense reports for food, petty cash, and mileage promptly.
• Document all services in a timely manner.
• Assist with data generation for reports and funding applications.
• Perform other duties as assigned.
• Be available for on‑call, after‑hours, or backup work.

Work Location Classification

• Site‑Based: Work is primarily performed at an assigned Hope Solutions location. On‑site presence is required for administrative, program, and client‑support activities.
• Work from home requires prior approval by the Program Director or Manager via written approval.
• New program employees must work on‑site for the first 90 calendar days; exceptions require approval.
• Client‑facing work may occur on‑site or in the field, including appointments, sessions, and support services.
• Expectations may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while meeting performance expectations.
• Work‑from‑home requests must include requested dates/hours, business reasons, and a work plan. Urgent same‑day requests should be notified to leadership as soon as possible.
• When approved to work from home, employees must maintain confidentiality, work from a professional private environment, complete tasks on time, and track time accurately.

Cultural Responsiveness

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity‑based differences within group environments.
• Knowledge of and commitment to concepts related to social and housing justice.
• Experience fostering an environment that values unique experiences, cultures, authenticity, and goals.
• Complete the new employee onboarding process, including reading and discussing a short chapter in "The Color of Law".
• Review and commit to the Diversity, Inclusion, Equity, and Belonging Commitment.

Position Qualifications

• Knowledge of and belief in a Housing First philosophy and strategies.
• Demonstrated experience supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, or income challenges.
• Bi‑lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency with Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications

• Must be able to climb stairs to consumers who live on second or third‑floor apartments without elevators.
• May accompany consumers on walks up to half a mile.
• Must be able to work at a desk for up to 3 hours at a time for calls, research, and collaboration.
• Office tasks include typing, entering case notes into a database, and copying/faxing documents.
• Occasionally lift up to 25 pounds, including furnishings, files, or food donations.
• Ability to drive an automobile and transport consumers to appointments, including night driving.

Compensation & Benefits

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2‑4 weeks of vacation depending on tenure.
• Life insurance and Employee Assistance Program.

Equal Opportunity Statement

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected category.

Employment Eligibility / Sponsorship

Please be advised that we are unable to provide sponsorship for this position. Only candidates authorized to work in the USA without the need for sponsorship will be considered.