Case Manager

Drexel University's Westphal College of Media Arts & Design; Philadelphia (Philadelphia County); On-site; USD 47,000 - 72,000; Full time

Job summary

Drexel University's Westphal College of Media Arts & Design is seeking a Case Manager to provide clinical case management for students. The role involves crisis intervention, coordinating care, and advocating for students' needs. Ideal candidates will have a Master's degree and experience in case management, particularly with diverse populations.

Benefits

Generous vacation and paid time off

Up to 11% 403(b) Retirement Plan match

Free tuition for employees and dependents

Qualifications

• Minimum of Master's Degree in Social Work or Counseling.
• Minimum of 1 year of combined post-graduate experience in case management.
• Experience working with multicultural and marginalized identities.

Responsibilities

• Provide clinical case management for Drexel students.
• Assist in navigating insurance and referrals to community resources.
• Manage students in crisis and perform initial assessments.

Skills

Crisis intervention

Communication

Relationship management

Education

Master's Degree in Social Work or Counseling

Job description

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About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Suspension of Drexel University's Contribution into 403(b) Retirement Plan

As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.

Case Manager

Apply now Job no: 505095

Work type: Full-Time

Location: University City - Philadelphia, PA

Categories: Drexel University, Enrollment Management and Student Success

Job Summary

The Case Manager is responsible for a variety of duties in support of Drexel University Counseling Center. This person will provide clinical case management for Drexel students, help to identify appropriate off campus resources to meet presenting client needs such as any medical, academic, financial, emotional, family and social needs which exceed the scope of care of university resource, and provide initial assessments, crisis, individual, group and couples counseling.

This person will also provide consistent follow up to ensure that clients’ needs are being appropriately met off campus. In addition to scheduling or facilitating contact with the appropriate on campus or off campus provider, this position will also function as primary contact for students or providers requesting counseling services pending release from hospitals or care of those providers and work collaboratively with staff in managing care. This person will also provide, assist in determining case disposition, and participate in all case conference and clinical meetings.

The Center is an APA-accredited internship in Health Service Psychology.

Essential Functions

• Assists in navigating insurance, referrals to community resources, gaining access to care (including coordination of hospitalization and discharge planning) and advocating for students as appropriate in helping them access care.
• Assists in tracking students referred to the community and communicate with them as needed about continuity of care (whether they completed the referral, quality of care from various providers, etc.).
• Provides ‘bridge’ services as needed.
• Manage students in crisis, perform initial assessments, and respond to families and university faculty and staff.
• Communicates with community providers and agencies to expand and maintain mental health referral networks and relationships. Assists in improving internal and external referral processes.
• Complies, maintains, and updates several types of referral resource information. Including maintaining an updating database.
• Follows up with clients of Counseling & Health who are engaged in treatment with community medical providers.
• Maintains timely records regarding client status, in keeping with Counseling Center record keeping policies.
• Available for bridge / therapy to both assess and provide support for more acute students needing a brief round of therapy.
• May have opportunity to provide supervision to social work trainee.
• Other duties as assigned
  
  

Required Qualifications

• Minimum of Master's Degree in Social Work or Counseling or the equivalent combination of education and work experience.
• Please review the Equivalency Chart for additional information.
• Minimum of 1 year of combined post-graduate experience in case management, triage, crisis intervention, individual therapy, and/or care coordination to young adults and/or college age population.
• Experience working with multicultural and marginalized identities.
• Current PA license or license eligible within first 90 days of employment (e.g., LCSW, LMFT, etc.).
• Excellent written and verbal communication skills.
• Strong time and relationship management skills.
• Strong interpersonal skills.
• Ability to work independently and collaboratively.
• Ability to effectively manage students with significant mental health needs.
• Ability to work one evening per week (6-7pm).
  

Location

• University City - Philadelphia, PA
  
  

Additional Information

This position is classified as Exempt, grade J. Compensation for this grade ranges from $47,490 - $71,230 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: May 22 2025 Eastern Daylight Time

Applications close: Jun 22 2025 Eastern Daylight Time

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Search results

Position Title Position Type Location Closes Case Manager Professional Staff University City - Philadelphia, PA Jun 22 2025 Enrollment Management and Student Success is seeking a Case Manager.

Current Opportunities

Position Title Position Type Location Closes Case Manager Professional Staff University City - Philadelphia, PA Jun 22 2025 Enrollment Management and Student Success is seeking a Case Manager.

Expression of interest

No expression of interest currently available

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

Case Manager

Apply now Job no: 505095

Work type: Full-Time

Location: University City - Philadelphia, PA

Categories: Drexel University, Enrollment Management and Student Success

Essential Functions

• Assists in navigating insurance, referrals to community resources, gaining access to care (including coordination of hospitalization and discharge planning) and advocating for students as appropriate in helping them access care.
• Assists in tracking students referred to the community and communicate with them as needed about continuity of care (whether they completed the referral, quality of care from various providers, etc.).
• Provides ‘bridge’ services as needed.
• Manage students in crisis, perform initial assessments, and respond to families and university faculty and staff.
• Communicates with community providers and agencies to expand and maintain mental health referral networks and relationships. Assists in improving internal and external referral processes.
• Complies, maintains, and updates several types of referral resource information. Including maintaining an updating database.
• Follows up with clients of Counseling & Health who are engaged in treatment with community medical providers.
• Maintains timely records regarding client status, in keeping with Counseling Center record keeping policies.
• Available for bridge / therapy to both assess and provide support for more acute students needing a brief round of therapy.
• May have opportunity to provide supervision to social work trainee.
• Other duties as assigned
  
  

Required Qualifications

• Minimum of Master's Degree in Social Work or Counseling or the equivalent combination of education and work experience.
• Please review the Equivalency Chart for additional information.
• Minimum of 1 year of combined post-graduate experience in case management, triage, crisis intervention, individual therapy, and/or care coordination to young adults and/or college age population.
• Experience working with multicultural and marginalized identities.
• Current PA license or license eligible within first 90 days of employment (e.g., LCSW, LMFT, etc.).
• Excellent written and verbal communication skills.
• Strong time and relationship management skills.
• Strong interpersonal skills.
• Ability to work independently and collaboratively.
• Ability to effectively manage students with significant mental health needs.
• Ability to work one evening per week (6-7pm).
  

Location

• University City - Philadelphia, PA
  
  

Additional Information

This position is classified as Exempt, grade J. Compensation for this grade ranges from $47,490 - $71,230 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: May 22 2025 Eastern Daylight Time

Applications close: Jun 22 2025 Eastern Daylight Time

Back to search results Apply now Refer a friend

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