Case Manager

HireTalent; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to ensure flawless execution on managed cases. This role involves collaborating with various stakeholders, including internal teams and clients, to meet deadlines and expectations. The ideal candidate will possess excellent interpersonal and organizational skills, a proactive attitude, and the ability to work under pressure. Join a dynamic team that values communication and client satisfaction, and make a significant impact in a fast-paced environment. If you are detail-oriented and thrive in collaborative settings, this opportunity is perfect for you.

Qualifications

• Excellent interpersonal and organizational skills are crucial for this role.
• Ability to multitask and shift priorities as needed is essential.

Responsibilities

• Manage resources to meet performance expectations and deliver a superior client experience.
• Build and maintain relationships with service resources and clients.

Skills

Interpersonal Skills

Organizational Skills

Detail-oriented

Communication Skills

Multitasking

Problem-solving

Job description

Title: Case Manager

Location: Philadelphia, PA

Job Type: Full Time Permanent

Job Summary:

• The Case Manager will collaborate with a group of employees including internal department directors, calendar leads, production associates, scheduling associates, court reporters, videographers, affiliates, and other vendors to ensure flawless execution on managed cases.
• The Case Manager will service requests from clients such as law firms, attorneys, paralegals, and legal assistants.
• The role involves ensuring deadlines and expectations are met by resources and production, serving as a liaison between clients and the internal team.

Primary Job Responsibilities:

• Manage resources to meet performance expectations, creating an engaged and accountable team that delivers a superior client experience.
• Work with the manager to provide regular communication.

Depending on the case/client, additional duties may include:

• Assigning appropriate resources for each job using all available information.
• Responding to urgent client and resource requests outside normal hours.
• Building and maintaining relationships with service resources.
• Partnering with Sales to ensure client satisfaction.
• Consulting with the Production team on deliverables.

Requirements:

• Excellent interpersonal and organizational skills.
• Proactive and responsive, including outside of regular business hours.
• Team player with the ability to work closely with others towards common goals.
• Detail-oriented with effective planning skills, able to meet deadlines and make sound decisions.
• Ability to multitask and shift priorities as needed.
• Capability to resolve challenges and improve processes.
• Ability to work under pressure.
• Excellent verbal and written communication skills, including grammar, spelling, and punctuation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.