Case Manager

Catholic Community Services; Olympia (WA); On-site; USD 35,073 - 43,849; Full time

Benefits offered by this job

Excellent benefits package

Vacation leave: 3 weeks

Job summary

Catholic Community Services is seeking a Case Manager at Quince Street Village in Olympia to support unhoused adults by developing individualized service plans focused on housing, income, medical and behavioral health resources.

The role involves housing search, financial coaching, crisis intervention, and coordination with CCS staff and local agencies. Candidates should have post-secondary education in social services and strong communication, with duties including data entry in HMIS.

Qualifications

• Post-secondary education in social services with 1 year of direct crisis services.
• Background checks are required prior to employment.
• Ability to document client information and maintain records in HMIS.
• Excellent written and oral communication skills.

Responsibilities

• Conduct strengths-based housing needs assessments and develop service plans with Participants.
• Maintain accurate case files and notes per standards.
• Help Participants pursue housing and employment goals and financial coaching.
• Provide crisis de-escalation and advocacy to support progress toward goals.
• Coordinate services with CCS staff and external partners to ensure coordinated care.
• Input and track participant data in HMIS and assist with program reporting.

Skills

Communication skills

Crisis intervention

Teamwork

Education

Post-secondary education in social services

Tools

HMIS data entry

Job description

Overview

$25.46- $31.83 HR/DOE

Join our Team! We offer an excellent benefits package!

3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins

Quince Street Village is a sanctioned micro home shelter that provides safe shelter for adults experiencing homelessness in Olympia. CCS strives to provide a safe and respectful environment where program participants can access an array of emergency and supportive services and work towards more permanent housing. The Case Manager’s primary responsibility is to partner with the Participants at Quince Street Village to create individualized service plans that are focused on gaining housing, gaining or increasing income, obtaining medical/mental health/substance use supports and gaining other resources.

This position also provides services that include, but are not limited to: housing search, financial coaching, housing counseling, connecting to resources, obtaining benefits, finding employment, crisis intervention & management, etc. This position will work closely with the Program Supervisor, Program Generalists, Program Director, Case Managers, and many local agencies and resource providers. This position works specifically with the “most vulnerable” unhoused adults in Thurston County. This position will take a vital role in fulfilling our agency’s goals of safety, stability, and supportive connections.

The Case Manager is in charge of ensuring all data is tracked in HMIS and in completing all reports for the site. Much of the work is done outdoors since the site is a sanctioned micro home shelter

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

• Conduct strengths-based assessment of housing barriers, and work in partnership with Participants to develop service plans aimed at obtaining housing.
• Keep excellent and up to date case files and case notes per agency, program and contract requirement standards.
• Work in partnership with participants, staff and community supports to develop strategies with short and long-term goals for obtaining and maintaining employment for employable participants.
• Provide strengths-based case-management and advocacy to Participants to support forward progress on goals aligned with their individualized Service Plan.
• Help lead de-escalation efforts with program participants.
• Conduct financial coaching sessions with Participants (both individually and in groups) that includes helping them to connect to resources, create and adhere to budgets and build other skills needed for independent living.
• Assess for need and help obtain resources to support obtaining housing including rental assistance, etc.
• Assist Participants with accessing resources in the community.
• Maintain knowledge of Thurston County resources and provide appropriate referrals (using a warm-handoff method) to address barriers to stable housing and employment (i.e., medical, mental health, substance misuse, domestic violence, education, immigration, etc.).
• Coordinate services with other CCS staff, including Case Managers, the Program Supervisor and other external Social Service providers to coordinate care.
• Participate in multidisciplinary case staffing meetings as needed to coordinate services for participants (this includes external meetings as needed).
• Track participant activities and ensure timely and accurate collection of program data as outlined by management team.
• Collect and input participant data into HMIS as required.
• Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team workgroups.
• Act as a primary staff person to deal with crisis situations, problematic behavior that puts program participation at risk, etc.
• Transport residents in personal vehicle (to medical, mental health, chemical dependency appointments, etc.)
• Develop and implement group educational series, community building events, community meetings, etc.
• Attend trainings as directed by supervisor.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

Minimum Qualifications

Post-Secondary education in social services and 1-year experience providing direct services to low-income/no-income households in crisis, or 3 years’ experience (providing direct services to low-income/no-income households in crisis.

Applicant must successfully pass required background checks prior to an offer of employment.

Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.

Excellent written and oral communication.

Good office computer skills, with ability to maintain complex client records and update databases including HMIS.

Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract).

Mental health and/or crisis intervention experience.

Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Preferred Qualifications

Bachelor of Master’s Degree in Social Work or related field

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